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Content World At-A-Glance



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See What’s New

  Go[+] Show Description
  • Optional  Optional  | 
  • Fee  Fee
  • Sunday, November 13, 2011

  • Training

    U-TR-2-0110 Content Server Workflow Design I (Nov 13)
    Duration: 1-day Course
    Date: November 13th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate: $895.00

    This course was previously known as 120 Workflow Design I

    Prerequisites:
    • 1-0101 OpenText Content Server Knowledge Fundamentals (formerly course 101)
     
    Description:
    This course introduces the student to the main workflow functions and suggests how workflows can be integrated into the organization.
    Through a series of lectures and exercises students will design, initiate and manage several different types of workflows. By the end of the course the student will know how to:

    • Create, save and modify a workflow map.
    • Assign steps to users and groups and understand group options.
    • Build branches in a workflow path using attributes, status and other evaluation criteria.
    • Set permissions on attachments.
    • Define map properties and due dates.
    		 Fee  Optional 
    U-TR-2-1420 Understanding OpenText Email Management Solutions (Nov 13)
    Duration: 1-day Workshop
    Date:     November 13th
    Time: 9am - 5pm
    Audience: Technical 
    Standard Rate: $995.00
     
    Prerequisites:
    None.

    Description:

    Explore and understand the electronic data management and challenges especially emails. Overview of OpenText Email solutions for different use cases. Hands-on exercises for email classification including records management. Practical and real world examples for Global Email Journaling, Email Archiving & Email Management solutions.

    By the end of this course, the student will be able to:
    • Identify relevant email solution for company specific use case
    • Understand Email Management, Classification and Retention
    • Classify email via messaging client
    • Search, retrieval of email using email metadata
    • Configuration options of key component
    • Legacy Emails - migration options and approaches

    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-0124a Content Server System Administration (Accelerated) (Nov 13-15)

    Duration: 3-day Course
    Date: November 13th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $2685.00

    This course was previously known as 201 System Administration
     
    Prerequisites:
    • 1-0101 OpenText Content Server Knowledge Fundamentals course (formerly course 101)
    • Web server administration, database administration and networking experience
     
    Description: 
    This is a unique Content World version of our OpenText Content Server (formerly known as Livelink ECM - Enterprise Server) System Administration course - with all the core information the student needs condensed into 3 days. It will teach administrators, system architects and support personnel how to install, configure and administer Content Server in a production environment.  
     
    By the end of this course, the student will be able to:

    • Install and configure a Content Server system and have an understanding of scalability
    • Monitor and troubleshoot Content Server to include: recovering deleted documents, notification, audit capabilities and system errors
    • Configure and manage the search engine
    • Customize the search experience for end users
    • Configure user accounts and groups, determine system privileges and access control
    • Understand the Content Server functionality from a business user’s perspective to provide assistance to the business user
    • Provide assistance to the Content Server knowledge or content managers to design, control access to, and maintain user environments
    • Determine information taxonomies and manage intellectual capital
    • Develop usage reports by understanding the key tables in the Content Server schema and writing basic LiveReports

     

    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-0128 Content Server Troubleshooting Workshop (Nov 13-15)
    Duration: 3-day Workshop
    Date: November 13th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $2985.00
     
    This course was previously known as the 230 Troubleshooting Workshop
     
    Prerequisites:
    • 1-0101 Content Server Knowledge Fundamentals (formerly course 101)
    • 3-0124 Content Server System Administration (formerly course 201 or 3-0126 OpenText Content Server System and Search Administration (formerly course 215)
    • Knowledge of configuring & administering operating systems (including Windows and/or various UNIX variants), web servers, including IIS and basic network hardware.
     
    Description:
    This technical workshop examines the Open Text Content Server (formerly known as Livelink ECM - Enterprise Server) from a troubleshooting perspective and provides strategies to identify and solve issues, and to prevent issues from arising.

    This workshop is targeted at a technically astute audience with previous experience with Open Text Content Server, operating systems, and hardware.

    In this 3-day workshop students will learn how to:
     
     •Utilize key troubleshooting techniques while learning how to extract, interpret and analyze information from the administration tools.
    • Recognize and resolve server issues and database problems.
    • Perform fine tuning of search and indexing.
    • Answer common questions heard from end users
    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-0130 Content Server Architecture Workshop (Nov 13-15)  (Location: Segura 4)

    Duration: 3-day Workshop
    Date: November 13th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $2985.00

    This course was previously known as 440 Architecture Workshop
     
    Prerequisites:
    Experience as a Content Server system administrator, with an understanding of servers, networks, and familiarity with system architectures.
     
    Description:
    This highly technical workshop examines Content Server (formerly known as OpenText Livelink ECM – Enterprise Server) products from an architectural point of view.  It examines all of the certified - and some common but not certified - solutions from monolithic installations to highly available clusters. All aspects of the system are examined, from the network and network services to the database and file system resources.  This workshop will guide the student through the processes, methods, issues and decisions required for designing a system configuration to meet their business needs while maintaining an environment that meets the complex requirements of most businesses today.
     
    Day 1: Sizing and scalability of Content Server architectures are examined. Topics discussed range from architecture basics to how to design a Content Server architecture from requirements to completion.
    Day 2: The day is dedicated to architectural administration, where we look at administration tasks and tools to complete those tasks.
    Day 3: Architectural continuity issues are covered including application continuity plans and highly available architectures.  Backup and recovery strategies as well as disaster recovery strategies are discussed.

     

    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-0700a Archive Server Administration (Accelerated) (Nov 13-15)
    Duration: 3-day Course
    Date: November 13th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $2685.00
     
    This course was previously known as 710 Archive Server Administration

    Prerequisites:
    General IT background and experience in server administration is recommended.
     
    Description:
    The workshop covers key concepts in administering the OpenText Archive Server efficiently and reliably.
    Students will learn how to:
    • Configure the Archive Server according to the needs of their enterprise
    • Operate the server reliably
    • Detect and solve common problems
    • Additional topics include: 
    • Document processing
    • Server configuration and administration
    • Security, communication protocols, and system logging / troubleshooting
    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-0805a Implementing OpenText Media Management 7 (Accelerated)(Nov 13-15)

    Duration: 3-day Course
    Date: November 13th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $2685.00

    This course was previously known as 877 Implementing OpenText Media Management 7 

    Prerequisites:
    • Familiarity with Windows server technology
    • Familiarity with Java application server technology
     
    Description: 
     
    This training course will provide an end to end understanding of the OpenText Media Management 7 system. The course begins with an introduction to the end-user experience, continues with the installation, configuration, and maintenance of the software, and finally provides the opportunity to perform some real-world customization of the installed product. All sections of the training combine presentations, discussions, and hands-on exercises to provide a broad range of product knowledge in a brief period of time.

    Highlights:
    • System Architecture and User Interface
    • Installation and Maintenance
    • Implementing Business Requirements

    On completion of this course, participants should be able to:
    • Navigate the end user and administrator interfaces
    • Perform typical end user tasks
    • Install Media Management 7
    • Integrate Media Management 7 with Enterprise Process Services
    • Perform typical maintenance and operations tasks 
    • Translate Business Analysis documents into technical tasks
    • Meet requirements by implementing the specifications found in typical Business Analysis documents
    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-2201 OpenText Invoice Capture Center (ICC) Consultant Bootcamp (Nov 13-15)

    Duration: 3-day Course
    Date: November 13th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $2685.00

    Prerequisites: Professional IT background, SAP Knowledge

    Description:  
    This course will enable students to understand the challenge of invoice reading and the requirements of companies for capturing systems and lead projects in typical business cases. Hands-on experience & business examples are key elements of this course which is geared towards Project managers & members, Consultants, Decision-makers and Partners.

    Highlights:
     
    Basics
    • Basic functionality of ICC
    • Interaction with VIM
    • OCR Technologies
    Technical Training
    Installation
    • Stand alone vs. distributed
    • Application
    • HotSpot Links
    Configuration & Customizing
    • Application Creation
    • Adaption Customer Needs
    • Additional Fields
    Upload & Download
    • SAP Master Data
    • SAP PO Data
    • Applications
    Validation
    • Framework
    Architecture
    • ICC
    • VIM Dispatch
    User Management & Roles
    Troubleshooting
    • Traces
    • Type of Errors
    • Solutions
    Template Creation & Preparation
    • Demo Environment
    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-5-0151a Content Server Business Consultant Certification Program (Nov 13-15)
    Duration: 3-day Course
    Date: November 13th to 15th
    Time: 9am - 5pm each day
    Audience: Business
    Standard Rate: $2685.00
     
    This program was previously known as 420 Business Consultant Certification Program
      
    Prerequisites:
    • 1-0101 Content Server Knowledge Fundamentals (3 days) (formerly course 101)
    • 2-0120 Content Server Records Management (1 day) (formerly course 227) and 2-0121  Content Server Physical Objects (1 day) (formerly course 228) or 2-0122 Content Server Records Management and Physical Objects (2 days) (formerly course 229)
    • 2-0110 Content Server Workflow Design I (1 day) (formerly course 120), 2-0111 Content Server Workflow Design II (1 day) (formerly course 220) and 2-0112  Content Server Workflow Design III (1 day) (formerly course 221) or 2-0113  Content Server Workflow Design (3 days) (formerly course 232)
    • 2-0114 Designing and Implementing OpenText Content Server Forms (1 day) (formerly course 223)

    Description:
    The Content Server Business Consultant Certification Program’s focus is to assess the knowledge and experience of the attendees, and bridge that knowledge gap through mentoring where required to aid participants in completing their exams. Participants will find the experience challenging but highly rewarding, and will have the dedicated support of experienced Content Server mentors throughout the duration of the program.

    The Content Server Business Consultant Certification Program has been designed to serve two primary purposes:
    • Provide a means for those organizations with highly skilled Content Server Consultants to achieve certification 
    • Provide refresher courses for Content Server Consultants to bring them up to speed with techniques and tools available in the latest releases of Content Server
    		 Fee  Optional 
  • Monday, November 14, 2011

  • Training


    (Tuesday, November 15, 2011)
    U-TR-1-0101a Content Server Knowledge Fundamentals (Accelerated) (Nov 14-15)
    Duration: 2-day Course
    Date: November 14th to 15th
    Time: 9am - 5pm each day
    Audience: Business
    Standard Rate: $1790.00
     
    This course was previously known as 101 Knowledge Fundamentals
     
    Prerequisites: None
     
    Description:
    The 1-0101 Content Server Knowledge Fundamentals (Accelerated) course - has been condensed into 2 days specifically to provide the core information the student needs to manage the organization's intellectual capital. Designed for all OpenText Content Server (formerly known as Livelink ECM - Enterprise Server) users, the Knowledge Fundamentals Course (Accelerated) provides a thorough understanding of core Content Server functionality.
     
    By the end of this accelerated course, the student will understand how to navigate through Content Server and utilize various Content Server tools such as view, add and manage information, and how to publish resources. The student will also understand how to collaborate effectively within Content Server and much more.

     

     

    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-2-0105 Content Server Knowledge Fundamentals Trainer Workshop (Nov 14-15)
    Duration: 2-day Workshop
    Date: November 14th to 15th
    Time: 9am - 5pm each day
    Audience: Business
    Standard Rate: $1990.00
     
    This workshop was previously known as 144 Trainer Workshop
     
    Prerequisites: 1-0101 Content Server Knowledge Fundamentals (formerly course 101)
     
    Description:
    In this two-day workshop, the instructor and students review key components of the Knowledge Fundamentals course from an instructor's perspective, address the Content Server 10 changes, and discuss both the best strategies for presenting the information to users and the more difficult concepts that instructors need to know. At OpenText, we understand the importance of learning needs and their direct relation to user adoption.

    Participants will learn what factors to consider when formulating a training plan, and will prepare a training needs assessment followed by creating lesson plans for various user groups. Further, you will learn best practices for learning methodologies and presenting material to your audience.
     
    Take-a-ways from this valuable workshop include: the latest Knowledge Fundamentals course manual and instructor notes, a quick reference guide, lesson plans for various audiences, and a set of hand-outs covering topics from your classroom set-up to adult learning techniques.  
     
    		 Fee  Optional 
    U-TR-2-0111 Content Server Workflow Design II (Nov 14)
    Duration: 1-day Course
    Date: November 14th
    Time: 9am - 5pm
    Audience: Technical
    Standard Rate: $895.00

    This course was previously known as 220 Workflow Design II

    Prerequisites: 2-0110 Content Server Workflow Design I (formerly course 120)
     
     
    Description:
    This course builds on topics introduced in the Workflow Design I course. It uses a workshop format to illustrate advanced details of workflow.

    In this course the student will expand the knowledge of OpenText Content Server (formerly known as Livelink ECM - Enterprise Server) workflow. The detailed examples and exercises include the following:
    • Incorporate advanced user assignment options, such as roles, multiple performers and conditional statements to assign tasks.
    • Create routing paths using advanced routing options, including multiple true paths.
    • Incorporate loopback routing paths to reflect recursive processes.
    • Create modular workflows using subworkflows.
    • Automate certain tasks using the process step.
    • Use LiveReports to monitor workflow status and tracking.
     
     
    		 Fee  Optional 
    U-TR-2-0114 Designing and Implementing Content Server Forms (Nov 14)
    Duration: 1-day Course
    Date:     November 14th
    Time: 9am - 5pm
    Audience: Technical
    Standard Rate:     $895.00
     
    This course was previously known as 223 Designing and Implementing Livelink Forms.
     
    Prerequisites:
    • 2-0110  Content Server Workflow Design I (formerly course 120) or 2-0113 Content Server Workflow Design (formerly course 232)
     
    Description:
    The OpenText Content Server (formerly Livelink ECM - Enterprise Server) Forms module enables you to create, manage and track electronic forms. This course examines the functionality of the Forms module and addresses the basics of building form templates and designing forms. The course also teaches Workflow and Forms Designers how to create forms that can initiate workflows or that are steps in workflows.
     
     
    By the end of the course, the student will know how to:
    • Create form templates, including specifying where the form data should be stored
    • Create forms from templates
    • Create forms that initiate workflows
    • Create workflows that route forms based on form field values
    • Use views within workflows to present data in different ways to different users
    • View data stored in form tables by creating basic LiveReports
    		 Fee  Optional 
    U-TR-2-0117 WebReports Design I (Nov 14)
    Duration: 1-day Course
    Date: November 14th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate: $895.00

    This course was previously known as 225 WebReports Design I

    Prerequisites:  Content Server basics. Some basic HTML knowledge and knowledge of LiveReports is desirable but not mandatory.

    Description:
    WebReports Design I is a one-day course that provides the core information you need to implement and deploy solutions to your organization's reporting and custom application requirements with WebReports. This introductory course is designed for all Content Server users who are involved in the design, implementation and management of WebReports solutions.
    By the end of this course, you will: understand the power of WebReports; be able to create WebReports that utilize information from multiple sources; know how to deliver reports to browser, Content Server, email and other destinations; be able to leverage the power of WebReports tags to manipulate data and much more.
     
     
    		 Fee  Optional 
    U-TR-2-0120 OpenText Records Management: Configuration and Administration (Nov 14)
    Duration: 1-day Course
    Date:     November 14th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate:     $895.00
     
    This course was previously known as 227 Records Management
     
    Prerequisites:
    • 101 Knowledge Fundamentals Course
    • Solid knowledge of records management discipline, in particular understanding file classification structures and retention schedules
    • Understanding of the ways your organization manages or will manage records

    Description:
    This 1-day course provides the core information needed to manage an organization's records. It is designed for records managers who need a thorough understanding of the core OpenText Records Management module.

    Join us for this course and learn how to:
    • Configure the system options for the OpenText Records Management module
    • Define records retention rules and schedules
    • Apply record series identifiers to physical and electronic records
    • Create and maintain classifications and classify objects
    • Search records and run reports on records
    • Disposition records     
     
    		 Fee  Optional 
    U-TR-2-0138 Implementing Metadata-Driven Enhancements in Content Server 10 (Nov 14)
    Duration: 1-day Workshop
    Date: November 14th
    Time: 9am - 5pm
    Audience: Technical
    Standard Rate: $995.00
     
    Prerequisites    : Basic understanding of Livelink/Content Server and metadata
     
    Description:

    This 1 day session provides a thorough overview of using and configuring the new metadata-focused enhancements found in the new Content Server 10. This includes setting up and publishing facets and columns. This somewhat technical session is aimed at users who might be tasked to work as a knowledge manager for one or more subject areas. It is also suitable for System Administrators and Consultants.

    This course introduces participants, through a series of practical lessons and exercises, to the enhanced interface and metadata-based features of Content Server 10. This includes in-depth lessons on setting up facets and columns across the Enterprise, a specific location or for specific roles within your organization.
    • Learn how to assign users to the new Knowledge Manager role
    • Understand how facets and columns can be used effectively
    • Learn how to deploy facets
    • Learn how to deploy columns
    • Help users locate content faster with a minimum of clicks
    • Leverage existing metadata for facets and columns
    • Add support for new columns and facets

    		 Fee  Optional 
    U-TR-2-1420 Understanding OpenText Email Management Solutions (Nov 14)
    Duration: 1-day Workshop
    Date:     November 14th
    Time: 9am - 5pm
    Audience: Technical 
    Standard Rate: $995.00
     
    Prerequisites:
    None.

    Description:

    Explore and understand the electronic data management and challenges especially emails. Overview of OpenText Email solutions for different use cases. Hands-on exercises for email classification including records management. Practical and real world examples for Global Email Journaling, Email Archiving & Email Management solutions.

    By the end of this course, the student will be able to:
    • Identify relevant email solution for company specific use case
    • Understand Email Management, Classification and Retention
    • Classify email via messaging client
    • Search, retrieval of email using email metadata
    • Configuration options of key component
    • Legacy Emails - migration options and approaches

    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-0136 What’s New in OpenText Content Server 10 (Nov 14-15)
    Duration: 2-day Course
    Date: November 14th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $1790.00

    This course was previously known as 109 What's New in Content Server 10

    Prerequisites:
    Experience with Livelink ECM - Enterprise Server 9.7.1 or earlier.
     
    Description: 
    This 2-day course is designed to expose the student to many of the new and updated features, as well as differences in administration, of Content Server (formerly known as Livelink ECM - Enterprise Server). Each chapter of the course is directed to the system administrator and concludes with the end user’s viewpoint of the topic where applicable.

    Highlights:
    • Introduction to upgrading from previous versions
    • Review of available support documents and resources
    • Facets and faceted browsing
    • Multilingual Metadata and Language Packs for localization
    • Pulse (integrated social networking)
    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-0137 Upgrading to Content Server 10 (Nov 14-15)
    Duration: 2-day Workshop
    Date: November 14th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $1990.00
     
    Prerequisites: Content Server expertise (admin-level)
     
    Description:
    This 2 day session is specifically focused on the upgrade procedure and methodology according to OpenText Best Practices and guidelines. It will teach you what preparations need to be made in order to upgrade you current Content Server environment to version 10.
    The course will contain the step-by-step procedures for preparing the environment, converting the database to the UTF-8 character set, preparing your 9.7.1 instance(s), the actual upgrade, best practice test procedures and post upgrade tasks. 
    After this very technical course you will be able to scope a project plan for your upgrade with the confidence that all related tasks have been addressed and have an understanding of the technical procedures accompanying the upgrade. 
    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-0400 Enterprise Connect Installation, Configuration, and Administration (Nov 14-15)
    Duration: 2-day Course
    Date: November 14th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $1790.00
     
    This course was previously known as 3141 Enterprise Connect Installation, Configuration & Administration
     
    Prerequisites: 
    • Previous administrator experience with Microsoft Windows. 
    • An understanding of Open Text eDOCS DM and/or Content Server (formerly known as Enterprise Server) is helpful.
    • Familiarity with Runtime and Core Web Services is helpful but not necessary.

    Description:
     
    This two-day, hands-on workshop is designed for Enterprise Connect power users and administrators looking to install, configure, and administer Enterprise Connect to allow users to access and interact with their OpenText applications and content within familiar desktop environments such as Windows Explorer, Microsoft Outlook and Microsoft Office. Participants will learn the basics of Enterprise Connect, its pre-installation requirements, and how to set up the server and client components.

    This session is geared to current and future Enterprise Connect administrators who will be installing and configuring the Enterprise Connect server as well as supporting the Enterprise Connect clients. It also covers how to create business-centric views (using Enterprise Views Services) and has participants create their own sample views (i.e. tree structure).

     

    		 Fee  Optional 
    U-TR-3-1111 What's New in Open Text eDOCS DM v5.3 (Nov 14)
    Duration: 1-day Course
    Date: November 14th
    Time: 9am - 5pm
    Audience: Technical
    Standard Rate: $895.00

    This course was previously known as 333 New in Open Text eDOCS DM v5.3

    Prerequisites:
    Course 3-1115 - Implementing Document Management using eDOCS DM v5.x (formerly course 335) or one year Field Experience with eDOCS DM Administration.

    Description:
    This one-day course is geared to existing eDOCS DM administrators, integrators, or consultants wishing to move to eDOCS DM v5.3. In class you will upgrade to eDOCS DM v5.3 using the new Microsoft Installer (MSI) scripted installs.  After installation, you will configure Multiple File Formats for several applications, customize  Microsoft Office 2010 Ribbon and Quick Access Toolbar (QAT), and customize MSI scripts. This course also covers using Windows Communication Foundation (WCF), additional Save User Interface enhancements, additional Search variables, modified/new fields on the Profile and Search forms, and enhancements to the Microsoft Outlook 2010 integration.

    On completion of this course, participants should be able to:
    • Describe the new features available in DM v5.3
    • Install eDOCS DM v5.3
    • Configure multiple File Types per Application
    • Create customized MSI scripts
    • Configure DM with Windows Communication Foundation (WCF)
    • Configure additional enhancements to the Save User Interface
    • Customize the MS Office 2010 Ribbon and Quick Access Toolbar
    • Use the new Search variables
    • Change the name of the eDOCS DM Node in Microsoft Outlook
    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-3-1311a OpenText Application Governance & Archiving (AGA) for Microsoft SharePoint (Nov 14-15)
    Duration: 2-day Course
    Date: November 14th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $1790.00
     
    This course was previously known as 730 OpenText Content Lifecycle Management Services for SharePoint
     
    Prerequisites:
    IT knowledge, General IT background and experience in SharePoint (WSS or MOSS) and Content Server is preferable.
     
    Description:
    The course enables the student to install, configure and administer Open Text Content Lifecycle Management (CLM) Services for Microsoft SharePoint.

    Topics covered include:
    • Overview of Microsoft SharePoint products
    • Introduction to Microsoft SharePoint Server 2010 including Site Creation, Document Libraries and Content Types
    • Introduction to OpenText AGA for Microsoft SharePoint
    • Installation of OpenText AGA for Microsoft SharePoint
    • Basic configuration including setting up Storage Providers
    • Interactive archiving and synced-Copy archiving
    • Profile based archiving including automated task setup
    • Web parts and federated search integration
    • Introduction to Records Management integration
    • Overview of the OpenText site deployment feature (new to AGA)
    • Automating and simplifying SharePoint site creation
    • Introduction to the Site Deployment Console and creating SharePoint site metadata
    • Roadmap for upcoming features and release dates
     
     
    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-4-0144a Content Server Web Services Fundamentals (Accelerated)(Nov 14-15)
    Duration: 2-day Course
    Date: November 14th to 15th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $1790.00
     
    This course was previously known as 340 Web Services Fundamentals
     
    Prerequisites:
    • Successful completion of the 1-0101 - OpenText Content Server Knowledge Fundamentals course (formerly course 101) or a very strong understanding of the Content Server (formerly known as Livelink ECM - Enterprise Server) user interface
    • Successful completion of the 4-0140 - OpenText Content Server Builder Fundamentals course (formerly course 300)
    • A very solid background in Java or C#
    • A strong background in Eclipse.
    • A good understanding of the customization needs of their organization
    • Application development knowledge and experience
     
     
    Description:
    Open Text Content Server Web Services Fundamentals provides an introduction to the functionality of Web Services, the service oriented API component of the Content Server SDK.
     
    By the end of this course, the student will know how to:
    • Install and prepare a development environment
    • Create client software to access existing Web Services
    • Create new Web Services
    • Create client software to new Web Services
     
    This course is geared towards OScript, Java and C# programmers who wish to customize the Open Text Content Server by using existing Content Server Web Services, or by creating their own.
    		 Fee  Optional 

    (Tuesday, November 15, 2011)
    U-TR-4-1504 Web Site Management: Management Server - Advanced Strategies (Nov 14-15)
    Duration: 2-day Course
    Date: November 14th to 15th
    Time: 9am - 5pm
    Audience: Technical
    Standard Rate: $1790.00
     
    This course was previously known as 503 Web Solutions Management Server - Advanced Strategies
     
    Prerequisites: Successful completion of one of the following courses: 4-1501 Web Site Management: Management Server - Project Builder (formerly course 501) or 4-1502 Web Site Management: Management Server - Project Builder Workshop (formerly course 502) as well as experience in using the Web Site Management: Management Server.
    Familiarity with the following technologies is strongly recommended:
    • XML
    • JavaScript
    • ASP.NET / C#

    Description:
    This course is designed to provide Management Server project builders and developers with the technical knowledge they need to go beyond the basics. Attendees will learn to meet a variety of real-world requirements by leveraging both off-the-shelf product features as well as by writing custom code to extend the Management Server user interface.
    Participants will learn to:
    • Share content classes, digital assets, and page content between projects
    • Use Content Class versioning to manage template changes
    • Use Navigation Manager to generate an XML sitemap
    • Use Render Tags to generate an RSS feed
    • Create Active Templates using C#
    • Create plugins using RQL

    		Fee  Optional 
    U-TR-6-5008 Design Thinking for ECM Champions (Nov 14)
    Duration: 1-day Workshop
    Date: November 14th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate: $995.00
     

    Prerequisites    : None.
     
    Description:
    ECM projects are risky endeavors due to human, technological, and regulatory complexities. With the pace of change accelerating, increasingly complex business landscapes, and more demanding users, project teams are being challenged to deliver more value with fewer resources. Design thinking is a framework for ideation and problem solving that’s increasingly being applied by business leaders, enterprise architects, non-profits and even the US military to tackle complex challenges. It applies some of the approaches and mind-sets used by designers to challenges such as application design, service design and business transformation. Design thinking provides you with a new framework and practical sets of tools you can immediately apply.
    In this experiential hands-on workshop, we’ll introduce you to design thinking as a problem-solving approach. By the end of the workshop, you’ll be able to apply design thinking techniques to explore problem spaces, increase project success, and innovate content solutions. To maximize learning, we encourage you to invite team members to attend the workshop with you.
    		 Fee  Optional 
    U-TR-6-5102 – Best Practices for Implementing ECM - Readiness Assessment (Nov 14)
    Duration: 1-day Workshop
    Date: November 14th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate: $995.00
     
    This workshop was previously known as Best Practices for Implementing ECM

    Prerequisites    : None
     
    Description:
    Companies face pivotal strategic and operational decisions in achieving long-term success from their Enterprise Content Management initiatives. This workshop explores the best practices and the key elements in realizing the value from your ECM initiatives. Whether your organization is new to Enterprise Content Management or currently has an established program, the student will learn how to evaluate their organization’s current level of ECM Readiness by leveraging OpenText’s 5-Pillar Capability Framework. Using lessons learned from thousands of ECM deployments, you will explore the creation of an ECM Strategy, Governance Mechanisms, Value Realization, Managing Change, and Business Decomposition all in this one day, not to be missed workshop!
    		 Fee  Optional 
    U-TR-6-5106 Operational Modeling for Information Architecture (Nov 14)
    Duration: 1-day Workshop
    Date:     November 14th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate:     $995.00
     
    This workshop was previously known as 625 Operational Modeling for Information Architecture

    Prerequisites    :
    None.

    Description:
    Is your Enterprise Content scattered and difficult to find? Don’t know how to organize your information assets in order to support Business Processes? Did you know better Information Architecture can actually improve performance as well as the way people work? Please join us in this interactive workshop where the student will explore the Operational Modeling Methodology, Best Practices in Information Architecture, and real world Case Studies. You will learn how to design Folder Structures, create Naming Conventions for folders and documents, leverage the use of Categories & Attributes, design for Security Naming Conventions, and creating an optimal Permission models. Come join us in this exciting workshop and see how you can improve your use of Enterprise Content Management (ECM) technology.
    		 Fee  Optional 
  • Tuesday, November 15, 2011

  • Innovation Lab

    9:00 am  -  9:50 am
    Experience Mapping: Migrating and retiring products
    		  Optional 

    Training

    U-TR-2-0112 Content Server Workflow Design III (Nov 15)
    Duration: 1-day Course
    Date:     November 15th
    Time: 9am - 5pm
    Audience: Technical
    Standard Rate:     $895.00
     
    This course was previously known as 221 Workflow Design III
     
    Prerequisites:
    2-0110 Workflow Design I (formerly course 120) and 2-0111 Workflow Design II (formerly course 220)
     
    Description:
    This course builds on topics introduced in the Workflow Design I and Workflow Design II courses. It uses a workshop format to illustrate the advanced details of a special workflow step called the item handler.
     
    In this course the students will expand their knowledge of the item handler step, learning through detailed content how to use this feature to automatically perform the following operations in the Open Text Content Server (formerly known as Livelink ECM - Enterprise Server):
    • Create folders in a Content Server container or in the workflow attachments volume.
    • Add, modify, or delete categories on Content Server items.
    • Change the current values of workflow attributes.
    • Perform versioning on documents and compound documents.
    • Move or copy workflow attachments or Content Server items outside the workflow.

    Information will also be provided that highlights the system administrative responsibilities associated with the item handler step.
    		 Fee  Optional 
    U-TR-2-0118 Advanced WebReports (Nov 15)
    Duration: 1-day Course
    Date:     November 15th
    Time: 9am - 5pm
    Audience: Technical
    Standard Rate:     $895.00
     
    This course was previously known as 246 Advanced WebReports
     
    Prerequisites: 2-0117 WebReports Design I (formerly 225 WebReports Design I) and 3-1027 Advanced Schema and LiveReports (formerly 209 Advanced Schemal and LiveReports)

    Description:
    The OpenText Content Server (formerly known as Livelink ECM - Enterprise Server) WebReports Advanced is a one-day course that provides the in-depth technical knowledge you need to implement and deploy advanced solutions to your organization's reporting and custom application requirements with WebReports. This course is designed for developers working on the design and implementation of WebReports solutions. Attendees are assumed to have some familiarity with industry standard web and report technologies such as HTML, JavaScript and SQL. 
     
    By the end of this session, you will be able to work with some of the more advanced sub-tags inlcuding those to initiate Content Server actions. You will learn more advanced WebReport destinations like Workflows and you will learn about implementing mini data base applications within OpenText Content Server. This class also includes an overview of some of the more advanced features in the LiveReport Extensions module.
    		 Fee  Optional 
    U-TR-2-0121 OpenText Physical Objects (Nov 15)
    Duration: 1-day Course
    Date:     November 15th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate:     $895.00
     
    This course was previously known as 228 Physical Objects

    Prerequisites:
    • 1-0101 Content Server Knowledge Fundamentals Course (formerly course 101)
    • Knowledge of records management discipline, in particular understanding file classification structures and retention schedules
    • Understanding of the ways your organization manages or will manage records
    • Course 2-0120 OpenText Records Management (formerly course 227) is encouraged
    Description:
    This 1-day course provides the core information needed to manage an organization's physical records. It is designed for records managers who need a thorough understanding of the core OpenText Physical Objects module.

    Join us for this course and learn how to:
    • Establish your Physical Objects Environment.
    • Establish your Storage Environment.
    • Transfer physical objects to and from storage facilities.
    • Search for, and requesting physical objects.
    • Process requests for physical objects.
    		 Fee  Optional 
    U-TR-3-0127 Content Server Advanced Schema and LiveReports (Nov. 15)
    Duration: 1-day Course
    Date: November 15th
    Time: 9am - 5pm
    Audience: Technical
    Standard Rate: $895.00
     
    This course was previously known as 209 Advanced Schema and LiveReports
     
    Prerequisites:
    • Knowledge of SQL.
    • Basic understanding of what a LiveReport is and how to create one such as that taught in course 3-0124 Content Server System Administration (formerly course 201) or course 3-0126 Content Server System and Search Administration (formerly course 215)
    • Strong familiarity with Content Server functionality, such as that taught in course 1-0101 Content Server Knowledge Fundamentals (formerly course 101)
    • Content Server administration experience is an asset
    Description:
    Understand the Content Server (formerly Livelink ECM - Enterprise Server) schema and the relationships among various tables. Learn to write complex SQL queries and LiveReports to extract information from core Content Server tables and from users/groups, custom attributes and workflows.
     
    By the end of this course, the student will be able to:
    • Locate many types of Content Server data within the database and plan sophisticated reports
    • Write SQL queries and LiveReports for the OpenText Content Server to retrieve and manipulate attributes, workflow, users/groups, notification and forms
    • Write complex SQL queries and LiveReports for the Content Server schema
    • Use LiveReports within custom Content Server interfaces
    		 Fee  Optional 
    U-TR-3-1117 OpenText eDOCS Email Filing (AM-Nov. 15)

    Duration: 1/2-day Course - Morning
    Date: November 15th
    Time: 9am - 12pm
    Audience: Technical
    Standard Rate: $600

    This course was previously known as 337 OpenText eDOCS Email Filing

    Prerequisites: Course 3-1115 - Implementing Document Management using eDOCS DM v5.x (formerly course 335) or one year Field Experience with eDOCS DM Administration.

    Description:
    Could you use some help in managing emails in your organization? Geared towards existing eDOCS DM Administrators  eDOCS Email Filing in conjunction with Traen, Inc., provides the ability to automate the saving of emails into eDOCS DM/RM libraries. The additional service, Exchange Connector, can extract emails directly from the Exchange Server to file emails for users with web access, Blackberry, iPhone, etc.  With the add-on modules, Auto Bulk Filing, Email Marker, and Email Filing Assistant, you can easily save your many important emails, easily track which messages were saved and where in DM/RM, and automatically use metadata from previously saved emails to quickly and consistently profile your new email. This course steps you through the installation and configuration of Email Filing as well as the add-on modules.  This is only for Microsoft Outlook emails.

    On completion of this course, participants should be able to:
    • Install and Configure Email Filing
    • Install and Configure Exchange Connector
    • Install and Configure Auto Bulk Filing
    • Install and Configure Email Marker
    • Install and Configure Email Filing Assistant

    		 Fee  Optional 
    U-TR-4-0143 Customizing the User Interface (Nov 15)
    Duration: 1-day Course
    Date: November 15th
    Time: 9am - 5pm
    Audience: Technical
    Standard Rate: $895.00
     
    This course was previously known as 240 Customizing the User Interface

    Prerequisites:
    • 1-0101 Content Server Knowledge Fundamentals (formerly course 101) or equivalent experience.
    • A strong understanding of the user interface needs of the organization and of the standard OpenText Content Server User Interface.
    • Familiarity with HTML is required. Familiarity with XML and XSL is helpful but not essential.

    Description:This one-day course investigates the available options for creating different custom user interfaces. It combines an understanding of branding, user adoption, design guidance, implementation tips and best practices. Course includes specific techniques with OpenText tools and technologies including Custom Views and Appearance in addition to custom HTML, CSS and other tools. You will learn to customize, personalize and propagate the desired User Interface throughout Open Text Content Server (formerly known as Livelink ECM - Enterprise Server). The primary focus of this course is on Livelink 9.7.x but also includes a brief overview of the updated UI customization functionality in Content Server 2010.

    By the end of this course the student will know how to:
    • Implement the process for customizing the Content Server’s user interface.
    • Select the most appropriate user interface customization option for the specific needs.
    • Implement a user interface customization solution.
    • Recognize user interface implementations that address issues such as personalization, re-branding and user interface modification.
    		 Fee  Optional 
    U-TR-6-2929 Building a Metadata Strategy with Content Analytics (Nov 15)
    Duration:  1-day Workshop
    Date:     November 15th
    Time: 9am - 5pm
    Audience: Business & Technical
    Standard Rate: $995.00
     
    Prerequisites: None

    Description:
    Learn the basics of content analytics, how it works, and how it can increase the value of your content.  This workshop will cover:

    • Semantic Metadata 101 – How it Works
    • Real-world Implementations and Business Cases
    • How to build a semantic strategy around your content
    • Pitfalls and Best Practices of Implementation

    Designed for content editors and business managers alike, by the end of this workshop you will understand how to get the most out of your content with semantic metadata.

    		 Fee  Optional 
    U-TR-6-5009 Seducing Users: Psychology of Adoption (Nov 15)
    Duration: 1-day Workshop
    Date:     November 15th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate:     $995.00
     
    Prerequisites    :
    None.
     
    Description:
    An ECM solution isn’t just a tool, it’s a new way of working. Achieving adoption means making collaboration and information management integral to how people work. Because this means significant behavior change, user resistance is normal. But unless we can find a way to manage user resistance, we won’t achieve the level of adoption (and business value) we anticipated.

    In this workshop, we’ll have a lot of fun exploring techniques for diagnosing the reasons behind user resistance, nudging people into changing their habits, and seducing users into new ways of working. We’ll take a look at how insights from behavioral economics, motivation theory, neuroscience, game mechanics, and rhetoric provide us with new approaches to change. Through practical examples that touch on project vision, application design, interface design, policies, user assistance, training, and communications as well as group activities, you’ll walk away with techniques you can leverage to seduce your users into adopting your solution.
    		 Fee  Optional 
    U-TR-6-5105 Governance of a Content Ecosystem (Nov 15)
    Duration: 1-day Workshop
    Date:     November 15th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate:     $995.00

    This workshop was previously known as 145 Governance of a Content Ecosystem
     
    Prerequisites: None
     
    Description:
    The Governance of the Content Ecosystem includes the organizational structures to properly support, encourage adoption, sustain and evolve the ECM applications and solutions. The student will explore The Design and implementation of coordinated set of governance mechanisms helps Organizational committees and roles that locate decision-making responsibilities according to intended archetypes, provides techniques for securing widespread involvement and provides communication mechanisms for the establishment of the necessary guidelines, policies, procedures, intended to foster the vitality of enterprise content use within the organization. During this session, you’ll uncover the use of a Governance Framework designed to encourage adoption and accountability for the management of enterprise content.
    		 Fee  Optional 
    U-TR-6-5107 OpenText ECM Suite Business Continuity Plan/Disaster Recovery Workshop (Nov 15)
    Duration: 1-day Workshop
    Date:     November 15th
    Time: 9am - 5pm
    Audience: Business & Technical
    Standard Rate:     $995.00
     
    Prerequisites:  Knowledge of Business Continuity Plan (BCP) / Disaster Recovery (DR) Business Requirements and ECM Suite components is an asset.

    Description:
    In the workshop, students will gain an understanding of BCP / DR and learn to identify the solution and service availability criteria. Additional topics include: understanding the “nice to have” versus “must have” components and functionality, and the tiered approach for data recovery. Learn from real world examples of different recovery models comprising of different solution mixes such as, CLM Solution Suite, Email Management Suite, Extended ECM Solution for SAP Suite.

    By the end of this course, the participants will be able to:
    • Clearly understand all ECM solution components
    • Identify Service availability criteria
    • Map BCP/DR business drivers to availability and functionality of solution
    • Design own DR solution based on business requirements and database mix
    • Tie-in ECM solution to overall Enterprise BCP/DR plan
    • Use and understand Disaster Recovery lingo e.g. five nine’s, RTO, RPO etc.
    		 Fee  Optional 

    Innovation Lab

    10:00 am  -  10:50 am
    Experience Mapping: Deploying in a complex environment
    		  Optional 
    11:00 am  -  11:50 am
    Experience Mapping: Upgrading
    		  Optional 
    1:00 pm  -  1:50 pm
    Experience Mapping: Navigating the sales process
    		  Optional 
    1:00 pm  -  5:00 pm
    Usability Tests
    		  Optional 

    Group Meetings

    1:00 pm  -  5:00 pm
    Engagement Customer Advisory Board (Portal/Social)  (Location: Almeria 2)
    		 Optional 
    1:00 pm  -  5:00 pm
    Engagement Customer Advisory Board (WEM)  (Location: Almeria 1)
    		 Optional 

    Training

    U-TR-3-1118 OpenText eDOCS DM v5.x Dynamic Views Configuration (PM-Nov 15)
    Duration: 1/2-day Course - Afternoon
    Date: November 15th
    Time: 1pm - 5pm
    Audience: Technical
    Standard Rate: $600
     
    This course was previously known as OpenText eDOCS DM v5.x Dynamic Views Configuration

    Prerequisites:
    Course 3-1115 Implementing Document Management using eDOCS DM v5.x (formerly course 335) or one year Field Experience with eDOCS DM Administration.

    Description:
    Do you want a more uniform folder structure in your Dynamic Views?  Would your users like to view their documents in a more hierarchical tree structure?  Why not use Dynamic Views. This virtual structure can be based upon your profile lookup information such as clients/matters, document types, or your custom fields. Learn how Specific searches could be created and added to your Dynamic Views to enhance the searching capabilities for your users.  You can subscribe to the more frequently accessed Dynamic View levels, and also delegate the ability for another user to add and remove the subscriptions.  Ad-hoc Folders will be created to further organize and find your documents.  Join us for a half-day class to learn how to set up and configure several virtual tree structures.

    On completion of this course, participants should be able to:
    • Create Dynamic Views
    • Configure the Dynamic Views based on Metadata
    • Create Level Searches
    • Profile and Search for Documents by Using Dynamic views
    • Subscribe to Dynamic View Levels
    • Create Ad-hoc Folders

    		Fee  Optional 

    Innovation Lab

    2:00 pm  -  2:50 pm
    Experience Mapping: Becoming Part of the OpenText Family
    		  Optional 
    3:00 pm  -  3:50 pm
    Experience Mapping: Becoming Part of the OpenText Family (Metastorm)
    		  Optional 
    4:00 pm  -  4:50 pm
    Experience Mapping: Becoming Part of the OpenText Family (Global360)
    		  Optional 
    7:00 pm  -  10:00 pm
    Content World 2011 Kick-off Celebration
    		 Fee  Optional 
  • Wednesday, November 16, 2011
  • 8:00 am  -  9:00 am
    Breakfast Series: Selling to the Executive
    		  Optional 

    Breakouts

    9:00 am  -  9:50 am
    AD-111 - Facing User Resistance? Increase Adoption with an Adoption Strategy  (Location: Cordova 5&6)
    Track: Adoption
    Stream: All

    Description:You invested a lot of money implementing an ECM system. But usage levels are low. People are complaining. Content remains unmanaged. Executive sponsors are questioning its value. The lack of effective user adoption is the single largest factor impacting the value realized from your ECM investment. If you’re stuck at the adoption chasm and want to know what you can do about it, join us for this session to find out how an adoption strategy can help.
    		 Optional 
    9:00 am  -  9:50 am
    BY-111 - eDOCS Town Hall Meeting  (Location: Amarante 2&3)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: All
    Join this town hall session for a fun and open conversation with the eDOCS management team. Management heads from development, support, product marketing, account management and product marketing will be fielding your questions. This session will be moderated by Todd Partridge, VP & General Manager of the eDOCS & Legal Solutions Group at OpenText.
    		 Optional 
    9:00 am  -  9:50 am
    EN-111 -Semantic Navigation, Engaging and Meaningful Content Discovery  (Location: Segura 5)
    Track: Engagement
    Stream: Introductory Technical
    In this session, learn about OpenText Semantic Navigation and its integration with your Web & Asset Management Systems. Learn how to leverage OTSN for engaging audiences with contextually relevant content and connecting them to targeted assets. See how to improve the user experience in Web Experience Management and Media Management. Collect, Tag, Connect and Convert! Session participants may obtain a complementary analysis for their Web Property and a kick start for their Semantic Strategy.
    		 Optional 
    9:00 am  -  9:50 am
    EN-112 - Best Practices for a Successful Media Management (DAM) Implementation  (Location: Marbella 4)
    Track:Engagement
    Stream: Introductory Technical
    Implementing and deploying enterprise solutions across the organization can be complex, involving many strategic and technical decisions.  Organizations make significant investments to ensure the solution they deploy meets the needs of their business community. In this session, we will go through  lessons learned from the various implementations of OpenText Media Management (DAM) at customer sites and provide best practices and strategies for customers in ensuring a successful and smooth implementation and adoption of DAM in your enterprise.
    		 Optional 
    9:00 am  -  9:50 am
    LC-111 - OpenText Content Server and Modules Overview and Roadmap  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: All
    OpenText Content Server is a core technology in the ECM Suite and is the application platform for many OpenText Solutions. In this session you will learn about the current status of the product and related modules including Enterprise Connect, and exciting planned improvements to these products in the coming months.
    		 Optional 
    9:00 am  -  9:50 am
    LC-112 - OpenText and SharePoint: Working Together to Ensure Good Information Governance  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: All
    SharePoint is now part of the information infrastructure. With this in mind organizations must consider how SharePoint and the growing mass of content it holds and creates, will integrate, relate and operate within an organization's broader information infrastructure. But governing the information is only one half of the solution requirements. Organizations must also have a strategy in place to better manage the creation and deployment of SharePoint sites as well, ensuring that the site creation process is policy driven. . In this session we will discuss best-practices when considering how to leverage OpenText’s ECM Suite solutions for Microsoft and connect SharePoint into your information governance strategy.
    		 Optional 
    9:00 am  -  9:50 am
    LC-113 - Best Practices in Getting the Most Out of Content Server Search  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream: Introductory Technical
    A look at tuning search relevance, reducing memory requirements, optimizing query and indexing performance. Mostly for administrators, with some tips for sharing with your end users. We will also review some of the resources available for learning about search in Content Server, and introduce some of the new search capabilities in Content Server 10.
    		 Optional 
    9:00 am  -  9:50 pm
    LC-114 - Bringing ‘Intelligent Documents’ into Content Server using OpenText Capture Center  (Location: Marbella 3)
    Track: Lifecycle
    Stream: All

    Description: OCR can not only re-produce the text of a previously scanned document but can also extract valuable business information. The ‘intelligent document’ is not only searchable but can also be used to control and even automate business processes attached to an incoming document. A live presentation shows how easy it is to set up and ingestion workflow from paper into Content Server.
    		 Optional 
    9:00 am  -  9:50 am
    TR-111 – SAP Procure to Pay Process Optimization at Grainger  (Location: Segura 6)
    Track: Transaction
    Stream: Business

    The erratic economy continues to drive corporations to look at all opportunities to drive additional revenue to the bottom line, including review of back off functions. Typically the most significant opportunity for lower cost while improving process control resides with Procure to Pay (P2P). Within the P2P process, conversion of paper invoices to electronic combined with the exception handling provided by SAP Invoice Management provides significant efficiency gains, process control and increased visibility of liabilities. In this session, learn how Grainger has utilized Vendor Invoice Management to improve their P2P over the past several years. Also learn how the latest release of VIM takes the next step forward with mobility and integration with SAP Shared Service Frame Work.
    		 Optional 
    9:00 am  -  9:50 am
    TR-113 - BPM 101: Making Sense of it all and Transforming your Business  (Location: Cordova 4 )
    Track: Transaction
    Stream: Introductory Technical
    In recent years business process management (BPM) has been one of the hottest investment areas for business, largely because of its focus on improving business effectiveness and efficiency, and its ability to transform the ways companies operate.  The BPM term can refer to a business process improvement discipline, a related set of technologies, or often both.  In this session you will learn about BPM—what it is, how it can be used to transform your business processes and how other companies have achieved large financial and business benefits from it. 
    		 Optional 

    Innovation Lab

    9:00 am  -  9:50 am
    Experience Mapping: Becoming Part of the OpenText Family (Vignette) [Agnes]
    		  Optional 
    9:00 am  -  5:30 pm
    Usability Tests
    		  Optional 

    Training


    (Thursday, November 17, 2011)
    U-TR-3-2202 OpenText Capture Center (OCC) (Nov 16-17)

     

    Duration: 2-day Course
    Date: November 16th to 17th
    Time: 9am - 5pm each day
    Audience: Technical
    Standard Rate: $1790.00

    This course was previously known as 262 OpenText Capture Center (OCC)
     
    Prerequisites:  Professional IT background, Knowledge on SAP for HCM, Knowledge on OpenText Content Server(Administrator, End user). 

    Description:  
    Participants will learn all the relevant extraction methods for OpenText Capture Center. This training session will qualify attendees to consult, support and customize projects within their own organizations and is geared towards Project members and leaders, Administrators of OCC solutions, Consultants and partners.

    Highlights:
     

    Basics
    • Basic functionality of OCC
    • OCR Technology
    Technical Training
    Installation
    • Stand alone vs. distributed
    Administration
    • Monitor    		Configuration
    • Project development
    • Fields & functions
    • Adjustment (Customers needs)
    • Scripting
    • Export (File system, Content Server)
    Validation
    Trouble Shooting
    • Traces
    • Error handling
    • Problem solutions
    Enterprise Scan

    		 Fee  Optional 

    Innovation Lab

    10:00 am  -  10:50 am
    Experience Mapping: Highs and Lows of Being an ECM Champion
    		  Optional 

    Breakouts

    10:05 am  -  10:55 am
    AD-121 - Gamestorming: Playful Co-Creation to Get Buy-In and Speed Adoption  (Location: Cordova 5&6)
    Track: Adoption
    Stream: All

    Description: People resist change when they’re not involved in the design, development, and evolution of a project. How can you maximize their engagement, focus your time investment, and have the greatest impact on increasing project success? Gamestorming allows you to get creative in engaging users and stakeholders at any stage of a project; from getting stakeholder input, collecting requirements, co-designing solutions, to collecting post-release feedback. In this session we’ll discuss how to incorporate Gamestorming into your project toolkit.
    		 Optional 
    10:05 am  -  10:55 am
    BY-121 - eDOCS 2013 Workshop  (Location: Amarante 2&3)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: All
    In this session we will explore some of the key themes and areas of improvement to the End User experience which OpenText will focus on during the development of eDOCS 2013. This will be an interactive session with the audience in which your feedback on product direction will be sought.
    		 Optional 
    10:05 am  -  10:55 am
    BYW-121 - Vision of Web Site Management  (Location: Marbella 4)
    Track: Beyond the ECM Suite (WCM)
    Stream: All

    Description: OpenText Web Site Management will release its version 11 in Fall 2011. Next versions are already scheduled for year 2012/13. This session will give you an overview what currently is planned for the future. Learn more about the product direction and strategy, but also be part of this. We will invite you to discuss the upcoming enhancements with us.
    		 Optional 
    10:05 am  -  10:55 am
    EN-121 - OpenText Media Management and The Art and Science of Installation and Upgrades  (Location: Cordova 4)
    Track: Engagement
    Stream: Advanced Technical

    OpenText Media Management features and functionality are constantly being improved, and new ones added. Every customer has unique requirements and every Media Management environment is different. This panel discussion takes you beyond the documentation for detailed explanations and examples of the art and science of installation and system upgrades. From how to check that everything is working properly to checklists and preparation for upgrades to make sure your system is optimized for your operation. Session will allow ample time to answer questions.
    		 Optional 
    10:05 am  -  10:55 am
    EN-122 - Logical Architecture & Network Topology for Web, Social and Portal Systems  (Location: Segura 6)
    Track: Engagement
    Stream: Advanced Technical
    This session gives an overview of common Logical Architecture components and considerations. Compare and contrast advantages and disadvantages of each architectural choice, and how to make those choices to meet your unique business and technological needs
    		 Optional 
    10:05 am  -  10:55 am
    LC-121 - OpenText Records Management Overview and Roadmap  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: All
    Attend this session to see an overview of the latest OpenText Records Management capabilities, and have a look into the product roadmap. OpenText Records Management (formerly Livelink ECM - Records Management) is a core component to many OpenText ECM Suite offerings: OpenText Content Lifecycle Management, OpenText Email Management, OpenText File System Archiving, OpenText Extended ECM for SAP Solutions, OpenText Application Governance & Archiving for SharePoint, and several others. Attend this session to see what's in store for OpenText Records Management.
    		 Optional 
    10:05 am  -  10:55 am
    LC-122 - Top 10 Reasons to Upgrade to Content Server 10  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream: All
    In this session you will learn what’s new and improved within Content Server 10 and understand the new Content Server user interface. Hear from a customer regarding their experience and the benefits of upgrading to 10.
    		 Optional 
    10:05 am  -  10:55 am
    LC-123 - Content Server: Upgrading and Patching in Complex Environments  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: Advanced Technical
    Join a panel of Content Experts for a discussion on the process of upgrading and maintaining your Content Server installation. We will be available to cover a host of topics including UTF-8 migrations, complex Search and Indexing environments, and major release upgrades.
    		 Optional 
    10:05 am  -  10:55 am
    TR-122 - Integrating Enterprise Content Management Solutions with the SAP Enterprise Asset Managemen  (Location: Marbella 3)
    Track: Transaction
    Stream: All
    ·Optimize cost and TCO of all the organization’s information assets with SAP Extended ECM by Open Text: The Belgian Railways business case ·Easy access to unstructured content for operators, technicians, and reliability engineers, ensuring worker safety, procedural compliance, and efficient repairs ·Technical documentation, operating procedures, reports, and recommendations automatically tied to all SAP plant maintenance data and available for both SAP and non-SAP users ·Comply with European legislation on traceability and safety measures ·Key points to take home / Q&A
    		 Optional 

    Innovation Lab

    11:00 am  -  11:50 am
    Experience Mapping: Moving Onward and Upward After Deployment
    		  Optional 

    Breakouts

    11:10 am  -  12:00 pm
    BY-131 - The eDOCS Portfolio Roadmap  (Location: Amarante 2&3)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: All

    Description: This roadmap session will highlight the direction of the eDOCS Suite and related key modules. Listen as senior product management discuss plans for the eDOCS Suite well into 2012 - and beyond. Learn about the enhancement plans for the eDOCS specific products along with how the eDOCS product line integrates with the OpenText Suite and our strategic corporate vision. After attending this session, participants will understand the short term release plans, key features and platform support, and the product vision for the next few years.
    		 Optional 
    11:10 am  -  12:00 pm
    BYW-131 - Put Digital Assets at the Heart of your Content Strategy  (Location: Marbella 4)
    Track: Beyond the ECM Suite (WCM)
    Stream: Introductory Technical

    Description: In this presentation the new integrations of OpenText Video Services (OTVS) and Media Management on Demand (MMoD) into Web Site Management (WSM) are introduced. In this session the audience will be given an insight into WSM and how it interacts with the Cloud-based OTVS and MMoD and what the benefits for customers and prospects are.
    		 Optional 
    11:10 am  -  12:00 pm
    EN-132 - Tuning OpenText Social Communities for Optimized Performance  (Location: Segura 5)
    Track: Engagement
    Stream: Introductory Technical

    This session will focus on various caching options available on the Collaboration and Portal systems for the purpose of improving OTSC performance. Topics include: Collaboration ORM cache tuning, OSCache tuning, Customization Optimizations, and Application Clustering.
    		  Optional 
    11:10 am  -  12:00 pm
    EN-133 - Global Brand Management - Suite Solution for the Enterprise  (Location: Cordova 5&6)
    Track: Engagement
    Stream: Business
    OpenText's Global Brand Management solution extends the Media Management repository to marketing and brand managers to use with Web Experience Management, publishing, catalogs, and other marketing channels. Extensibility is a critical feature for Digital Asset Management - especially as more departments and business units want this functionality.  This session highlights a customer story and the Global Brand Management Story.
    		 Optional 
    11:10 am  -  12:00 pm
    EN-134 - OpenText Media Management Support Guru, Tips and Tricks  (Location: Cordova 4 )
    Track: Engagement
    Stream: Advanced Technical
    Our top engineering and technical gurus headlines a panel of Media Management experts to share the top tips and tricks to get the most out of your system. Everyday these experts work with customers and developers on Media Management improvements. Learn how you can optimize your system, get better performance, troubleshoot your system and discover new ways to maximize your operation. Session will allow ample time to answer questions.
    		 Optional 
    11:10 am  -  12:00 pm
    LC-131 - OpenText Enterprise Archiving Overview and Roadmap  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream: All
    The amount of business-critical content to be managed properly in an enterprise still increases dramatically. This session shows how OpenText Enterprise Archiving products and solutions can help you with mastering the challenge of managing huge quantities of content sitting on files shares, in e-mail repositories, ERP and legacy systems. Focus will be put on how to meet the three (at least partly conflicting) key requirements: low total cost of ownership, adherence to compliance regulations and business continuity / acceleration.
    		 Optional 
    11:10 am  -  12:00 pm
    LC-132 - Best Practices in Configuring and Transforming the Content Server User Interface  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: Introductory Technical
    Content Server has a variety of User Interface configuration options available so that you can tailor the look and feel of it to better suit the needs of your users. This session provides an overview of the available options and shows you how best to make use of them. This includes ways to combine various aspects of functionality to create an effective and attractive set of changes that will help your users and help you improve user adoption.
    		 Optional 
    11:10 am  -  12:00 pm
    LC-133 - A Roundtable Discussion: How to Setup a RM Program to Be Successful  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: All
    The Generally Accepted Recordkeeping Principles ® (GARP): Accountability, Integrity, Protection, Compliance, Availability, Retention, Disposition and Transparency are instrumental in managing and controlling enterprise content. Leveraging these principles will benefit all stakeholders, IT, Legal, and the End User. This interactive session will give you the opportunity to find out how your peers were successful in getting executive commitment, governing information defensibly and achieving end user adoption. Attend this session to learn from the experiences of your peers as well as OpenText.
    		 Optional 
    11:10 am  -  12:00 pm
    Open Text Media Management Overview and Roadmap
    Track: Engagement
    Stream: Business

    Description: In this session, learn about OpenText Media Management (formerly Artesia DAM) and upcoming plans for added features and functionality. In addition, you'll learn how Media Management, as a core part of OpenText Engagement Suite, provides the foundation for media-driven business solutions such as Global Brand Marketing and Distribution, Web Media Publishing, Corporate Communications and Media Asset Management.
    		 Optional 
    11:10 am  -  12:00 pm
    TR-131 - Tap into SAP with Extended Enterprise Content Management  (Location: Segura 6)
    Track: Transaction
    Stream: All

    Description: This session will show how OpenText Extended ECM for SAP is used to automatically classify content using the SAP business context and trigger records management from events in SAP. We will demonstrate how individuals using OpenText Content Server (Livelink) and business applications such as Microsoft Office, Outlook, SharePoint, and Windows Explorer can navigate a common view of business content using the SAP master data and complex process structures without having to learn the underlying SAP transactions.
    		 Optional 
    11:10 am  -  12:00 pm
    TR-134 - OpenText ECM Suite for Oracle E-Business, PeopleSoft, and JD Edwards  (Location: Marbella 3)
    Track: Transaction
    Stream: Business
    This session provides an overview of OpenText Accounts Payable for Oracle Applications and OpenText Content Access for Oracle Applications. Learn how Accounts Payable for Oracle Applications integrates the OpenText ECM Suite with your Oracle ERP applications (E-Business, PeopleSoft, JD Edwards) to streamline the entire receipt-to-pay cycle. In addition, Content Access users now have unstructured content at their fingertips, allowing a complete view of valuable business information related to a particular customer, employee, partner, or supplier that is tailored to their ERP environment, such as the Accounts Payable, HR, Travel and Expense, Case and Contract Management. Both solutions empower your organization to improve operational efficiency, productivity and make more informed business decisions.
    		 Optional 

    Innovation Lab

    12:00 pm  -  1:00 pm
    Lunch Series: Sharing Strategies for Measuring Adoption and Value: Roundtable Discussion
    		  Optional 

    Group Meetings

    12:00 pm  -  1:00 pm
    ECM for SAP Strategy with Lunch
    Stream: Business
    Enjoy your lunch while hearing how your organization can benefit from OpenText ECM for SAP solutions. Patrick Barnert, OpenText VP SAP Solutions Group, will be joined by others from SAP and OpenText to present our joint ECM strategy and roadmap. Bring your questions and help make the session interactive! Lunch will be provided.

    Speakers:

    OpenText: Patrick Barnert, VP SAP Solutions Group
    SAP: TBD
    		  Optional 
    1:30 pm  -  3:00 pm
    General Session Wednesday  (GEN-01)
    General Session

    Breakouts

    3:20 pm  -  4:10 pm
    BY-141 - eDOCS DM and the OpenText Shared Services Integrations Roadmap & Strategy  (Location: Amarante 2&3)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: All
    This session will provide an overview of the various integrations available for eDOCS DM with the OpenText Shared Services. An overview of the OpenText Enterprise Library Services that are available to eDOCS DM customers for their Content Archiving or Records Management requirements. In addition this session will cover the eDOCS DM integration with Email Archiving for Microsoft Exchange and conclude with the Enterprise Process Services for automated workflows content managed in eDOCS DM.
    		 Optional 
    3:20 pm  -  4:10 pm
    BYW-141 - Web Site Management: What's New in Version 11  (Location: Marbella 3)
    Track: Beyond the ECM Suite (WCM)
    Stream: All

    Description: OpenText will come up with a new major version of its Web Site Management. This session will give you an overview about the release of Web Site Management (aka RedDot) version 11. It introduces the most important enhancements and how a user can benefit. Usability adaptations, Cloud Integrations, and other enhancements will be presented and discussed.
    		 Optional 
    3:20 pm  -  4:10 pm
    EN-141 - OpenText Mobile Wave Application Platform - Overview and Roadmap  (Location: Cordova 5&6)
    Track: Engagement
    Stream: Business
    In this session, learn about OpenText Mobile Platform Wave (formerly weComm) and upcoming plans for added features and functionality. In addition, you'll learn how Wave, provides companies with the ability to create, develop, and deliver compelling mobile applications. Marketing and Sales organizations can create new models of customer engagement with a compelling user experience on over 900 mobile devices including all the latest smartphone and tablets.
    		 Optional 
    3:20 pm  -  4:10 pm
    EN-142 - Creating Custom Business Processes in OpenText Media Management  (Location: Segura 5)
    Track: Engagement
    Stream: Introductory Technical

    This session provides an overview of the Business Process Management functions in OpenText Media Management. Managing workflow, business rules and processes significantly contributes to productivity and ROI. Learn what is required to build and deploy custom workflows, integrate with third-party technologies and enable forms-based, interactive processes to streamline and automate workflows, including licensing and rights compliance, creative review and approval, format transformation, quality assurance and multi-channel distribution.
    		 Optional 
    3:20 pm  -  4:10 pm
    LC-141 - OpenText Email Solutions Overview and Roadmap  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: All
    Our market continues to evolve, while innovations in technology are underscored by changes in legal and business practices. Yet one element remains constant - none of us do business without email. OpenText recognizes the importance - and perils - that this de facto communications tool poses for all of our companies. That's why we continue to invest in research and development to build better email management solutions. Join this session to learn what's new in OpenText Email Management for MS Exchange and Lotus Domino, and what's ahead in the years to come.
    		 Optional 
    3:20 pm  -  4:10 pm
    LC-142 - Achieving End User Adoption with Content Server Workflows and Forms  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream: Introductory Technical

    Description: One way to counter resistance is by demonstrating ways in which the system can increase productivity, improve efficiency, or align with business goals by automating time consuming tasks using workflows and forms. We’ll walk through a use case demonstrating our newly implemented customer support feedback survey.
    		 Optional 
    3:20 pm  -  4:10 pm
    LC-143 - OpenText Extended ECM for SAP Solutions Overview and Roadmap  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: All

    Description: The OpenText ECM Suite offers a unique set of integrations with the SAP Business Suite, unifying information governance and content management across your enterprise. Attend this session to learn more about the underlying solution – Extended ECM for SAP – and how this works together with your existing investment in OpenText. Product Management will show you the new capabilities of the just released Extended ECM for SAP 10 and gives you an outlook on future developments.
    		 Optional 
    3:20 pm  -  4:10 pm
    TR-121 - Drive Agile HR Service Delivery with Employee File Management  (Location: Cordova 4)
    Track: Transaction
    Stream: Business
    "Delivering exceptional HR services to your talent is a key lever to employee engagement. To achieve this, HR leaders are continually looking forward to key strategies that enable them to be to be agile with efficient, compliant, and sustainable processes. SAP Employee File Management by OpenText solution can help your organization reduce HR operation expenses, improve efficiency and reduce legal risk. Join us as Danny Moriarty, from Peabody Energy, discusses:
    • Peabody Energy’s drivers for implementing Employee File Management
    • Implementation best practices and lessons learned
    • Business value achieved"
    		 Optional 
    3:20 pm  -  4:10 pm
    TR-141-Oper. Efficiencies & Customer Communication -Content in Context with SAP Document Presentment  (Location: Segura 6)
    Track: Transaction
    Stream: All

    SAP Document Presentment revolutionizes how companies engage customers. Business users directly manage campaigns and notifications on enterprise documents such as bills, shipping documents or correspondence and automate the distribution by email, fax, web, print or other channels. The session discusses how to: - communicate effectively with customers in a differentiated way - improve reliability and accuracy of document-intensive business processes such as billing or shipping - provide consistent information and branding across all channels -respond quickly to market and regulatory requirements - reduce cost and complexity of multi-channel document generation and distribution from SAP
    		 Optional 
    3:20 pm  -  4:10 pm
    TR-143 - ECM + BPM. When Process and Content Connect  (Location: Marbella 4)
    Track: Transaction
    Stream: Business
    While content oriented applications often include built in workflow or process capabilities, typically these capabilities are limited to management of content specific tasks (such as content review and approval). Business Process Management (BPM) products have been used extensively to manage and improve broader and more complex business processes, but often have strong content needs as part of them. Learn how to leverage integration between content and BPM oriented applications in order to deliver the best of both worlds—superior access to content in the context of superior management of business processes.
    		 Optional 

    Innovation Lab

    3:20 pm  -  4:10 pm
    Experience Mapping: Resolving an Issue
    		  Optional 

    Breakouts

    4:40 pm  -  5:30 pm
    AD-151 - Getting Inside the Heads of Your Users: The Key to a Successful Deployment  (Location: Cordova 5&6)
    Track: Adoption
    Stream: All

    Description: User acceptance can make or break the success of your system. But do you know how to get inside their heads and get the information you really need? This session discusses the importance of user engagement and look at tools and techniques to get more complete picture of their requirements, goals and needs. We also look at ways to balance business and end-user requirements. Finally, we look at how you can test your designs for end-user support, engagement and satisfaction.
    		 Optional 
    4:40 pm  -  5:30 pm
    BY-151 eDOCS DM 5.3 Deployment Strategies and Upgrade Tips and Tricks  (Location: Amarante 2&3)
    Track: Beyond eDOCS
    Stream: Introductory Technical
    This session will offer a deep technical overview of important system configurations and upgrade considerations to ensure a successful deployment of eDOCS DM 5.3. This session will include lessons learned by OpenText personnel over the past year since the release of DM 5.3. We will also cover upgrade pre-requisites, general system sanitation, best practices, and new client configuration settings (WCF, Office 2010 and Windows 7).
    		 Optional 
    4:40 pm  -  5:30 pm
    EN-151 - Online Marketing with Focus on Web Experience Management  (Location: Segura 5)
    Track: Engagement
    Stream: Introductory Technical
    Attend this session to learn about using OpenText Web Experience Management in conjunction with Web Optimization technologies based on popular marketing techniques such as A/B split and multivariate testing.
    		  Optional 
    4:40 pm  -  5:30 pm
    EN-152 - WEM 8.1 and the New Presentation Framework, Concepts and Coding Practices  (Location: Marbella 4)
    Track:Engagement
    Stream: Advanced Technical
    This session gives an overview of new features and concepts available from the latest presentation framework of WEM 8.1 and how are they different from their counterparts in V7. We will also cover significant changes on coding and general CDA application design as a result from this new presentation framework. Some deep dive discussions on coding best practices will be included as time permits.
    		 Optional 
    4:40 pm  -  5:30 pm
    LC-151 - OpenText Application Governance & Archiving for SharePoint Overview and Roadmap  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: All

    Description: Application Governance & Archiving for Microsoft SharePoint is OpenText’s flagship integration between SharePoint and the OpenText ECM suite. This session will provide an overview and highlights on functional enhancements planned for the next version of the product, as well as a sneak-peak of our broader SharePoint integration strategy including potential solutions for SharePoint Online (Office 365).
    		 Optional 
    4:40 pm  -  5:30 pm
    LC-152 - Content Server: Notifications and Distributed Agents Deep Dive  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream: Advanced Technical

    Description: Comprehensive overview of Agents and Event Processing in Content Server 10 focusing on Notifications and Distributed Agents. Scalability, performance and overall health of the agent subsystem will be discussed.
    		 Optional 
    4:40 pm  -  5:30 pm
    LC-153 - Archive Server Implementation Best Practices and Avoiding Pitfalls  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: Advanced Technical

    Description: This presentation covers several of the common issues and inquiries that OpenText Customer Support receives regarding the implementation, management, and troubleshooting of Archive Server.
    		 Optional 
    4:40 pm  -  5:30 pm
    TR-144 - One Step Beyond: The OpenText ECM Vision for Process Management  (Location: Marbella 3)
    Track: Transaction
    Stream: All
    OpenText has invested heavily in the last year to advance process and case management capabilities for the ECM Suite. In this session we will discuss the OpenText vision for BPM, and how capabilities from Metastorm and Global 360 enhance the OpenText product portfolio.
    		 Optional 
    4:40 pm  -  5:30 pm
    TR-151 - How Sysco Leverages Unstructured Content to Drive Tangible Business Benefits  (Location: Segura 6)
    Track: Transaction
    Stream: Business

    The need to manage and integrate unstructured content into the day to day business processes was a critical component to the overall Sysco Business Transformation Program. Sysco and Deloitte partnered to define the strategy and business processes to integrate transactional and unstructured data. The results have led to enriched business processes with seamless integration to important documents and content. With these capabilities, Sysco can target a specific customer group for precise marketing campaigns with enriched product images. The self-service portals for customers, vendors and associates are also enriched by use of content such as videos and forms. Sysco has also provided a better customer experience through online access to annotated invoices images and easier customer dispute management. In addition, process efficiencies have been gained by reducing the time it takes to process accounts payable and other shared services functions. Through improved Business Processes with embedded content, Sysco has realized tangible business benefits.
    		 Optional 

    Innovation Lab

    4:40 pm  -  5:30 pm
    Experience Mapping: Increasing Usage and Adoption
    		  Optional 

    Group Meetings

    5:40 pm  -  6:30 pm
    ECM for SAP in Business Transformation Round Table  (Location: Marbella 3)
    Track: Business
    Stream: Transaction, Lifecyle
    Meet customers and partners that have deployed OpenText Suite for SAP solutions Extended ECM and Document Access for a lively discussion about best practices and to answer your questions about planning, implementation, and benefits realized to date.
    		  Optional 
    5:40 pm  -  6:30 pm
    ECM for SAP in Finance Round Table  (Location: Segura 5)
    Track: Transaction
    Stream: Business
    Meet customers and partners that have deployed OpenText Suite for SAP solutions Vendor Invoice Management and Invoice Capture Center for a lively discussion about best practices and to answer your questions about planning, implementation, and benefits realized to date.
    		  Optional 
    5:40 pm  -  6:30 pm
    ECM for SAP in Government Round Table  (Location: Del Lago 3&4)
    Track: Business
    Stream: Lifecycle, Transaction
    Meet customers and partners that have deployed OpenText Suite for SAP solutions in public sector applications for a lively discussion about best practices and to answer your questions about planning, implementation, and benefits realized to date.
    		  Optional 
    5:40 pm  -  6:30 pm
    ECM for SAP in HR Round Table  (Location: Segura 6)
    Track: Business
    Stream: Transaction, Lifecycle
    Meet customers and partners that have deployed the OpenText Suite for SAP solution Employee File Management for a lively discussion about best practices and to answer your questions planning, implementation, and benefits realized to date.
    		  Optional 
  • Thursday, November 17, 2011

  • Innovation Lab

    8:00 am  -  9:00 am
    Breakfast Series: From Hoarders to Sharers: Swaying User Behavior Through an Influence Strategy
    		  Optional 

    Breakouts

    9:00 am  -  9:50 am
    AD-211 - Designing a Knowledge Champion Program: Building an Army of Change Agents  (Location: Cordova 5&6)
    Track: Adoption
    Stream: All

    Description: Your project team can’t be everywhere at once. But you can multiply your team's reach with an effective knowledge champion program. Because knowledge champions are on the frontlines they’re in the perfect position to become a change army. In this session we’ll talk about why a knowledge champion program is critical, what to look for in knowledge champions, and how you can leverage them as change agents.
    		 Optional 
    9:00 am  -  9:50 am
    BY-211 - Cloud Services for eDOCS & Legal Solutions (eDOCS/LegalCM)  (Location: Amarante 2&3)
    Track: Engagement
    Stream: Business
    Join eDOCS VP & General Manager, Todd Partridge, as he provides an overview of OpenText Cloud Services and options for eDOCS and Legal users. This session will outline future and current plans for support of alternative deployment models and licensing models enabled though cloud offerings.
    		 Optional 
    9:00 am  -  9:50 am
    BYW-211 - OpenText Cloud Services: Strategy and Offering  (Location: Marbella 3)
    Track: Beyond the ECM Suite (WCM)
    Stream: All

    Description: Open Text has long offered managed hosting services for its core OpenText applications. With the advent of Cloud and SaaS computing generally, OpenText is now expanding its commitment and investment in this area. Come hear an overview and roadmap of our Cloud-based offerings, including Web Site Management, Video Services, Workplace collaboration, content syndication, and Media Management, which are designed to complement and extend your existing investment in OpenText solutions.
    		 Optional 
    9:00 am  -  9:50 am
    EN-211 - OpenText Media Management: Managing and Integrating Rich Media Throughout the Enterprise  (Location: Segura 5)
    Track: Engagement
    Stream: Advanced Technical

    The growing pervasiveness of digital assets throughout the enterprise, including brand, marketing and rich media assets, requires multiple systems to share data and “play nice with each other”This session goes in-depth with complementary products to bridge and enhance the creative, business and delivery processes including Video Services to streamline video delivery, Widget Services to package and syndicate tethered content for the Web, and SAP / CRM integration with Media Management.
    		 Optional 
    9:00 am  -  9:50 am
    EN-251 - Delivering App-tastic User Experience with your Portlets  (Location: Segura 6)
    Track: Engagement
    Stream: Advanced Technical
    A major advantage of developing portlets vs. a monolithic app, is the ability to easily reassemble new application from the same portlets. This session would show you how you could deliver an engaging rich application user experience through the use of inter-portlet communications and asynchronous rendering techniques.
    		 Optional 
    9:00 am  -  9:50 am
    LC-211 - OpenText Enterprise Connect Overview and Roadmap  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream:All
    In this session, you will get an brief overview of the OpenText Enterprise Connect desktop product. You will discover what's new in the latest releases as well as the roadmap for the future. There will be a special focus on migration strategies for existing OpenText Explorer and eDOCS DM6 customers as well as a Q&A session at the end of the breakout.
    		 Optional 
    9:00 am  -  9:50 am
    LC-212 - Content Server: Healthy Habits and Best Practices Roundtable  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: Advanced Technical
    Join us as we discuss best practices and healthy habits as performed by a Content Server administrator.
    		 Optional 
    9:00 am  -  9:50 am
    LC-213 - Best Practices Implementing OpenText Application Governance & Archiving for MS SharePoint  (Location: Segura 1-4)
    OpenText Application Governance & Archiving for Microsoft SharePoint allows customers to solve business challenges such as the unmanaged growth of SharePoint sites, ensuring defensible disposition for SharePoint content, and connecting SharePoint users in content-centric SAP processes amongst many others. Attend this session to gain insight into Best Practices for implementing this OpenText solution under different usage scenarios. Whether you are in the planning stage of your SharePoint roll-out or already into the implementation of Application Governance & Archiving for SharePoint, this session is for you!
    		  Optional 
    9:00 am  -  9:50 am
    LC-241 Introducing OpenText Tempo!  (Location: Cordova 4 )
    Track: Lifecycle
    Stream: All
    Ever emailed yourself a file, just so you could access it from another computer? Living life - memory stick to memory stick to make sure you always have important documents with you when you need them? OpenText Tempo is changing the content management game – providing a compelling user experience inspired by innovations in the consumer web. Join this session to learn all about OpenText Tempo – the new file sharing and synchronization service for OpenText Content Server – and how it’s become easier than ever to publish, share, and access information from any place, at any time in a secure environment.
    		 Optional 
    9:00 am  -  12:00 pm
    OpenText Web Experience Management Roadmap and User Group Meeting  (Location: Salon 1&2)
    Track: Engagement
    Stream: All

    This session focuses on the strategic direction and product vision for the OpenText WEM product. Senior product management will explain our plans for Web Content Management well into 2013 and our plans to continue enhancing the WEM product and integrate it more tightly with the broader OpenText ECM Suite. Details of upcoming releases, key features, and platform support will be provided.
    		  Optional 
    9:00 am  -  12:00 pm
    StreamServe Roadmap and User Group Meeting  (Location: Salon 3)
    Track: Adoption
    Stream: All

    How do you improve on perfection? Listen to your customers and learn from the leaders! With the recent release of Enhancement Pack 1, OpenText StreamServe is now an integral part the world’s leading ECM Suite, bridging the Engagement, Transaction and Lifecycle solutions. Advances like Engaging Email, Compliant Document Archive, Document Broker Plus Enhancements and Document Broker Plus Query web application, and Secure Communication Channels are just the beginning. Come and celebrate our first OpenText release and share your views on upcoming development efforts.
    		  Optional 
    9:00 am  -  9:50 am
    TR-211 - The Next Generation of Adaptive Case Management Solutions from OpenText  (Location: Marbella 4)
    Track: Transaction
    Stream: Introductory Technical
    Adaptive Case Management brings together people, process, and content to address rapidly evoloving business challenges for the real world. Learn about the industry-leading dynamic case management solutions that joined the OpenText family from Global 360, how they can help your business, and how they integrate with your investment into OpenText ECM Suite.
    		 Optional 

    Innovation Lab

    9:00 am  -  9:50 am
    Gamestorming: Speed Dating Your Adoption Issues
    		  Optional 
    9:00 am  -  5:00 pm
    Usability Tests
    		  Optional 

    Group Meetings

    9:00 am  -  12:00 pm
    OpenText Web Experience Management Roadmap and User Group Meeting  (Location: Salon 1&2)
    Track: Engagement
    Stream: All

    This session focuses on the strategic direction and product vision for the OpenText WEM product. Senior product management will explain our plans for Web Content Management well into 2013 and our plans to continue enhancing the WEM product and integrate it more tightly with the broader OpenText ECM Suite. Details of upcoming releases, key features, and platform support will be provided.
    		  Optional 
    9:00 am  -  12:00 pm
    StreamServe Roadmap and User Group Meeting  (Location: Salon 3)
    Track: Adoption
    Stream: All

    How do you improve on perfection? Listen to your customers and learn from the leaders! With the recent release of Enhancement Pack 1, OpenText StreamServe is now an integral part the world’s leading ECM Suite, bridging the Engagement, Transaction and Lifecycle solutions. Advances like Engaging Email, Compliant Document Archive, Document Broker Plus Enhancements and Document Broker Plus Query web application, and Secure Communication Channels are just the beginning. Come and celebrate our first OpenText release and share your views on upcoming development efforts.
    		  Optional 
    10:00 am  -  10:50 am
    Gamestorming: Changing How People Work with Email. What to Start | Stop | Continue
    		 Optional 

    Breakouts

    10:05 am  -  10:55 am
    AD-221 - Innovation Through Empathy: Personas as Design Tool  (Location: Marbella 4)
    Track: Adoption
    Stream: All

    Description: Do you know what motivates users? How to get Gary Road Warrior using the system? What to consider when designing a taxonomy to support Ann Project Manager? Personas put a face on "the user." They help the project team empathize with users, deploy solutions based on their mental models, and look past current tasks to job outcomes so you can deliver more innovative solutions. We’ll review some of our personas and discuss how to leverage personas in your adoption strategy.
    		 Optional 
    10:05 am  -  10:55 am
    BY-221 - Information Governance for eDOCS  (Location: Segura 5)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: Business
    During this session we will discuss the drivers behind and challenges to effective Information Governance in Law firms and mid-sized enterprises. We will go over best practices, common solution approaches and several OpenText technologies that can be brought together to provide your organization with a comprehensive Information Governance solution.
    		 Optional 
    10:05 am  -  10:55 am
    BY-222 - Technical Overview of Information Governance Solutions for eDOCS  (Location: Segura 6)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: Business
    This session will cover the eDOCS DM integration with OpenText Records Management which allows organizations to consistently manage retention schedules and compliance rules for business content throughout the enterprise.
    		 Optional 
    10:05 am  -  10:55 am
    EN-221 - Creating a Custom Site Search Using Semantic Cloud  (Location: Amarante 2&3)
    Track: Engagement
    Stream: Introductory Technical

    You poured your heart and soul into building your website—so why tack on a generic search feature that’s hit or miss? Learn how you can get the most out of all the content that you’ve painstakingly put up on your website. Session participants may be obtain a complementary analysis for their website and Semantic Site Search Strategy Plan.
    		 Optional 
    10:05 am  -  10:55 am
    EN-222 - How to Create a Mobile Application using Wave (OpenText Mobile Application Platform)  (Location: Cordova 5&6)
    Track: Engagement
    Stream: Introductory Technical
    OpenText Mobile Wave Application Platform provides easy to use tool kits for the creation of mobile applications.  When design is separated from content, building an app from re-useable mobile components is easy.  In this session, learn and see how Wave “Mobile App Builder” can be used by your various departments to customize and manage mobile applications.
    		 Optional 
    10:05 am  -  10:55 am
    EN-223 -OpenText Media Management: Architectural Considerations for High Availability  (Location: Cordova 4 )
    Track: Engagement
    Stream: Advanced Technical
    Redundancy, single point of failure, disaster recovery, backup and archive all speak to protecting your digital content. This course examines the architectural considerations for Media Management in a high availability environment and best practices for protecting your content.
    		 Optional 
    10:05 am  -  10:55 am
    LC-221 - OpenText eDiscovery Solutions Overview and Roadmap  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: All

    Description: If you are a Records Manager or responsible for your organization's ECM strategy, you will know that Enterprise Content Management is increasingly being looked at as a way to manage eDiscovery risks and cost. This session will cover the basic process for responding to eDiscovery requests for content stored in the OpenText ECM Suite and for content that resides outside of the ECM Suite. Topics will include best practices for applying litigation holds on content, collecting content and exporting content. The session will wrap up with a look at what is coming in the OpenText eDiscovery Solutions roadmap.
    		 Optional 
    10:05 am  -  10:55 am
    LC-222 - OpenText Directory Services - A Technical Deep Dive  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: Introductory Technical

    Description: With ECM Suite 2010 OpenText introduced suite-wide identity management based on the new OpenText Directory Services (OTDS) product. This session will first provide a brief overview on the features of the current release. It then will cover topics like user synchronization and authentication (including Single-Sign On using 3rd-party Web Access Management products) in some detail. The last section compares OTDS to the Content Server Directory Services module (fka Livelink Directory Services) and shows how to switch/upgrade to Content Server 10 using OTDS Authentication.
    		  Optional 
    10:05 am  -  10:55 am
    LC-223 - Case Studies - Key Considerations to Achieving a Successful Enterprise Rollout  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream:All
    Many organizations strive to expand their document and records management deployments not only physically beyond a few departments, but also perceptually in order to exceed that of just a file share. Join this session as Central Vermont Public Service (CVPS) and Clydesdale Bank/ Yorkshire Bank – National Australia Group Europe share their journey on achieving a successful enterprise rollout of Document Management, Records Management and Application Governance & Archiving for SharePoint. Learn from their experiences as they share the key considerations and best practices that helped them achieve their information management goals.
    		 Optional 
    10:05 am  -  10:55 am
    TR-222 - Modeling your Content Management Lifecycle with ProVision  (Location: Marbella 3)
    Track: Transaction
    Stream:
    Great Enterprise Content Management begins with a comprehensive plan for content use: where/how content is created, where/how content is used, where/how content is archived and stored. Learn how ProVision is uniquely suited to the task of collecting information from key stakeholders to map out the processes for each of these phases in the content lifecycle and helping organizations plan for both the current and ‘to be’ state of their information architecture.
    		 Optional 

    Innovation Lab

    11:00 am  -  11:50 am
    Gamestorming: Information Management Learning Community Campfire
    		  Optional 

    Breakouts

    11:10 am  -  12:00 pm
    BY-231 - Customer Panel on the eDOCS 5.3 Upgrade Experience  (Location: Amarante 2&3)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: All
    Join customers and partners as they share their experiences, unexpected gotchas and lessons learned while testing and upgrading to eDOCS DM 5.3 over the past 10 months.
    		 Optional 
    11:10 am  -  12:00 pm
    BYW-231 - Web Site Management Enhances SAP Portal  (Location: Marbella 4)
    Track: Beyond the ECM Suite (WCM)
    Stream: Business

    Description: OpenText Web Site Management offers a strong integration into SAP NetWeaver Portal. Learn more about how an editor can create, edit, and manage personalized and multi-lingual content within SAP. We will demonstrate how it works with workflow and translation processes, changes on the dynamic portal navigation, and how this seamless integration enables non-technical persons to add content to the portal.
    		 Optional 
    11:10 am  -  12:00 pm
    BYW-234 - A New Way to Exchange Large Files with OpenText Managed File Transfer  (Location: Marbella 3)
    Track: Beyond the ECM Suite
    Stream: Business
    Do you struggle to share a 5 minute video or a 10 page design blueprint with peers? Does your email solution block your productivity with rules on attachment size thus forcing you to find unsecured file exchange solutions? With a global network of business partners and customers, exchange of large files has become critical for business operations.  But files are getting increasingly bigger and harder to send and receive and security rules more strict. Join this session to discuss the challenges and risks associated with exchanging really big and really sensitive files and how OpenText’s newest solution for Managed File Transfer can help solve these challenges.
    		 Optional 
    11:10 am  -  12:00 pm
    EN-231 - Building the Best of Both Worlds with Portlets for Content Server and SharePoint  (Location: Amarante 2&3)
    Track: Engagement
    Stream: Introductory Technical
    A major value proposition of portal is to make it work with other systems within an enterprise. This session would take you on a journey to configure the portal to work with multiple instances of Content server and SharePoint. We would also look at how an end user can achieve basic documents management functionality using the said portlet.
    		 Optional 
    11:10 am  -  12:00 pm
    EN-244 - OpenText Social Media and Engagement Solutions Empowers Clinicians  (Location: Cordova 4 )
    Track: Engagement
    Stream: Business
    Discover how OpenText delivers Healthcare solutions that impact how patient care is delivered. And obtain a perspective in Healthcare IT, its future, and how Social Media, Portals and Mobility play significant roles in empowering clinicians.
    		 Optional 
    11:10 am  -  12:00 pm
    EN-261 - Deploying Social Communities Based on Pre-Configured Application and Templates  (Location: Segura 5)
    Track: Engagement
    Stream: Introductory Technical
    Enterprises today have a business need to quickly deploy social capabilities to engage with their customers, employees, partners and other stakeholders. OpenText Social Communities provides ready-to-deploy applications and features with minimal intervention by IT department. Join this session for a detailed presentation on these applications and how OpenText Social Communities can solve specific business processes in an enterprise.
    		  Optional 
    11:10 am  -  12:00 pm
    LC-231 - Best Practices in Implementing Content Server Facets and Columns  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: Introductory Technical

    Description: Facets, and columns are brand new features in Content Server. During this session see how these features can help your organization improve users' ability to find what they're looking for, using existing metadata to display and filter content. You'll learn how both existing system metadata and custom metadata can be. In addition, you will learn some tips on how to make the most of the functionality so your users can find what they are looking for as efficiently as possible.
    		 Optional 
    11:10 am  -  12:00 pm
    LC-232 - OpenText Content Analytics Overview and Roadmap  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: All

    Description: OpenText has introduced a new Autoclassification application that is powered by content analytics and supports uses a statistical sampling workbench that supports the needs of records managers for transparency and defensibility and IT’s need to work with all the content in the organization. Join our session to understand how autoclassification can work for OpenText Content Server.
    		 Optional 
    11:10 am  -  12:00 pm
    LC-233 - OpenText, SharePoint and SAP Solution Overview and Demonstration  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream: All
    The OpenText ECM Suite offers a unique set of integrations with Microsoft SharePoint and SAP, unifying information governance and content access across your enterprise. Attend this session to learn more about the underlying solutions – Application Governance & Archiving for SharePoint and Extended ECM for SAP – and how they work together with your existing investment in OpenText allowing end-users to collaborate on content while staying in their preferred application experience.
    		 Optional 
    11:10 am  -  12:00 pm
    TR-233 - OpenText Capture Center Overview and Roadmap: Getting Paper Under Control  (Location: Segura 6)
    Track: Transaction
    Stream: All
    It is no longer a secret: OpenText offers one of the most complete and advanced document and data capture solution: Scanning, OCR, ICR, IDR, forms, freeforms, adaptive, rule based – all bundled in one solution. Learn what the solution can do for you and how it integrates with other systems in side and outside of OpenText ECM suite.
    		 Optional 

    Innovation Lab

    12:00 pm  -  1:00 pm
    Lunch Series: Getting Buy In for an Adoption Strategy: Roundtable Discussion
    		  Optional 

    Breakouts

    1:00 pm  -  4:00 pm
    OpenText Media Management Roadmap and User Group Meeting  (Location: Salon 1&2)
    Track: Engagement
    Stream: All

    Description: In this session, learn about OpenText Media Management (formerly Artesia DAM) and upcoming plans for added features and functionality. In addition, you'll learn how Media Management, as a core part of the OpenText Engagement portfolio, provides the foundation for media-driven business solutions such as Global Brand Marketing and Distribution, Web Media Publishing, Corporate Communications and Media Asset Management.
    		  Optional 
    1:00 pm  -  4:00 pm
    OpenText Portal and Social Communities Roadmap and User Group Meeting  (Salon 3)
    Join us for our Portal User Group meeting. We will begin with a presentation on the strategic direction and product vision for the OpenText Portal product followed by open discussion. Product management will explain our plans for the Portal well into 2013 and how it complements Content Server, Customer Experience Management solutions and the OpenText ECM Suite. Details of upcoming releases, key features, and platform support will be provided.
    		  Optional 

    Group Meetings

    1:00 pm  -  4:00 pm
    OpenText Media Management Roadmap and User Group Meeting  (Location: Salon 1&2)
    Track: Engagement
    Stream: All

    Description: In this session, learn about OpenText Media Management (formerly Artesia DAM) and upcoming plans for added features and functionality. In addition, you'll learn how Media Management, as a core part of the OpenText Engagement portfolio, provides the foundation for media-driven business solutions such as Global Brand Marketing and Distribution, Web Media Publishing, Corporate Communications and Media Asset Management.
    		  Optional 
    1:00 pm  -  4:00 pm
    OpenText Portal and Social Communities Roadmap and User Group Meeting  (Salon 3)
    Join us for our Portal User Group meeting. We will begin with a presentation on the strategic direction and product vision for the OpenText Portal product followed by open discussion. Product management will explain our plans for the Portal well into 2013 and how it complements Content Server, Customer Experience Management solutions and the OpenText ECM Suite. Details of upcoming releases, key features, and platform support will be provided.
    		  Optional 

    Breakouts

    1:30 pm  -  2:20 pm
    BY-241 - eDOCS DM 5.3 Performance Tune Up – Tips & Tricks  (Location: Amarante 2&3)
    Track: Beyond eDOCS
    Stream: Introductory Technical
    For this session and learn practical tips on best practices for maintaining and optimizing your eDOCS DM Libraries. Learn about the various monitoring tools to help you fine tune the Microsoft SQL engine and best practices for maintaining the DM Indexer Engine. eDOCS DM Technical experts will also share their Tips and Tricks to help you make the most out of your existing eDOCS DM implementation.
    		 Optional 
    1:30 pm  -  2:20 pm
    BYW-241 - Solution Exchange: Web Site Management Community Platform  (Location: Marbella 4)
    Track: Beyond the ECM Suite
    Stream: All
    The Solution Exchange (www.solutionexchange.info) supports customers and partners by providing an independent platform that allows them to share their collective knowledge to enhance their individual Web projects. Community members can download Web Site Management modules and applications that have been developed by other community members. The site also aggregates information from the broader community to facilitate further knowledge sharing. Attend this session to learn more about the Solution Exchange's capabilities and technology and help us evolve it.
    		 Optional 
    1:30 pm  -  2:20 pm
    EN-241 - Creating Deep and Meaningful Web Experiences Through Contextual Interaction  (Location: Cordova 5&6)
    Track: Engagement
    Stream: Business
    Contextual interactions have begun to catch up pace in the field of user experience by defining how a piece of content should be able to change its form and shape when consumed by various users in varying contexts. Admitting context as key variable while creating interactions will help us design and develop products that are persuasive, compelling and purposeful to our users.
    		 Optional 
    1:30 pm  -  2:20 pm
    EN-252 - Web Experience Management Publishing Endpoints/Delivery Agents  (Location: Segura 5)
    Track: Engagement
    Stream: Advanced Technical
    This session will explain the architecture of the WEM publishing engine and provide useful tips for troubleshooting deployment problems with publishing endpoints and deployment agents.
    		 Optional 
    1:30 pm  -  2:20 pm
    LC-241 - Extending Information Governance into Uncharted Territory  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: Business

    When developing an information governance program, it’s imperative that the policies and controls you devise are able to span the entirety of your enterprise content, including even channels like public social media. Furthermore, unified communications tools like Microsoft Lync are affording companies with powerful new capabilities for instant messaging, web meetings, and voice mail – each of which is increasingly becoming common fodder for compliance and litigation concerns. Join this session to learn how OpenText and long-time partner Actiance can help you extend your information governance program into uncharted territories.
    		 Optional 
    1:30 pm  -  2:20 pm
    LC-242 Best Practices in Upgrading to ECM Suite 2010 - Content Server & Other Lifecycle Offerings  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: Introductory Technical

    Description: OpenText Content Server 10 and related modules, including Enterprise Connect, offer many new features and administrative improvements compared to prior versions. Additionally, Content Server 10 is a foundation component of the ECM Suite and is an important starting point for you to take advantage of the many ECM Suite integrations. In this session, you will receive an introduction to the best practices you should follow when planning your upgrade to Content Server 10 as well as an overview what it means to become an ECM Suite customer.
    		 Optional 
    1:30 pm  -  2:10 pm
    LC-243 - Get That Content Moving! You're Governing Your Content. Now What?  (Location: Del Lago 3&4)
    Track: Lifefcycle
    Stream: Business
    Do you have a problem aligning ECM to your business? There’s an app for that! A repository for enterprise content is good but an app to leverage that information and further support your business is better. Find out how OpenText Content Server customers are maximizing their ECM platform investment through the power of OpenText Business Workspaces which deliver a simplified user experience, process control for workflow and imaging, and direct alignment with good information management practices. Join us for some examples of how customers are using Business Workspaces for content-centric process challenges such as Contract Management. We will also discuss exciting future enhancements.
    		 Optional 
    1:30 pm  -  2:20 pm
    TR-244 - Streamlining Document-Intensive Processes with StreamServe  (Location: Segura 6)
    Track: Transaction
    Stream: All
    What do companies like Coca-Cola Enterprises, Bayer, Bausch & Lomb, and AmerisourceBergen know that you don’t? They’ve streamlined document production in their high-volume distribution facilities and vastly improved the timing, and accuracy, and value of customer documents involved in shipments and increased customer satisfaction as much as 20%!
    Learn what they’ve learned: that OpenText StreamServe eliminates the manual steps that cost money, cause delays, and introduce errors that diminish customer satisfaction and incur additional cost to correct.
    		 Optional 
    1:30 pm  -  2:20 pm
    TR-245 - Re-Inventing The Customer Service Center at PSCU Financial
    Track: Transaction
    Stream: All
    In this session hear about how PSCU Financial Services has implemented the OpenText Service Management solution based on OpenText’s BPM platform to provide state-of-the-art service delivery to 680 credit unions.  Implementation of the “e-Service Desk” solution has enabled the streamlining of many previously manual service oriented processes, while improving service levels to credit unions and their customers.  Significant reductions have been seen in phone calls, faxes and time spent resolving service issues. 
    		 Optional 

    Innovation Lab

    1:30 pm  -  2:20 pm
    Gamestorming: Cover Story: Your Customers Are Your Marketers
    		  Optional 

    Breakouts

    2:50 pm  -  3:40 pm
    AD-251 - Measuring the Impact of Training... What Training Works  (Location: Cordova 5&6)
    Track: Adoption
    Stream: All

    Description: ROI seems like a simple concept. But it’s difficult to forecast and challenging to verify, especially for training. Yet, training and ROI are closely connected when it comes to changing organizational and individual behavior. How do you get users to adopt new behaviors? How do you measure the effectiveness of training systematically? In this session we’ll discuss how to create a scorecard based on expectations and the training programs you need to put in place to achieve desired results.
    		 Optional 
    2:50 pm  -  3:40 pm
    BY-251 - Enterprise Social Media: Transforming Mid-Sized Enterprises (eDOCS)  (Location: Amarante 2&3)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: All
    Join Social Media expert, Deb Lavoy as she explores the tangible ways in which mid-sized businesses, law firms and governmental agencies can use social media to transform their businesses.
    		  Optional 
    2:50 pm  -  3:40 pm
    BYW-251 - Hybrid Cloud Example for Web Site Management  (Location: Marbella 4)
    Track: Beyond the ECM Suite (WCM)
    Stream: Advanced Technical

    Description: In this session the audience will be given an insight into WSM (formerly known as RedDot) and how it interacts with the Cloud-based OTVS and MMoD. In this presentation the new integrations of OpenText Video Services (OTVS) and Media Management on Demand (MMoD) into Web Site Management (WSM) are introduced from a technical perspective. Learn how to easily setup the integration with Web Site Management. This session is related to the more business driven presentation on Wednesday morning.
    		 Optional 
    2:50 pm  -  3:40 pm
    EN-212 - Performance Diagnostics and Monitoring for WEM (with OPNET Panorama)  (Location: Segura 6)
    Track: Engagement
    Stream: Advanced Technical
    This session will demonstrate how OPNET Panorama can be used to monitor and diagnose performance issues with the WEM Server as well as custom delivery applications built with the WEM delivery APIs.
    		  Optional 
    2:50 pm  -  3:40 pm
    EN-242 - OpenText Web and Social Analytics 2.0 Overview  (Location: Segura 5)
    Track: Engagement
    Stream: Introductory Technical
    Attend this session to learn about using OpenText Web and Social Analytics to provide real time metrics on Web and Social traffic as measured against your business KPIs.  The new innovative overlay model views visitor activity in the context of your Web sites and the specialized dashboard shows the effectiveness of your social applications.
    		  Optional 
    2:50 pm  -  3:40 pm
    EN-253 - Using StreamServe to Optimize and Personalize the Way You Communicate With Your Customers  (Location: Cordova 4 )
    Track: Engagement
    Stream: Business
    Optimizing the way you engage with your customers can have a direct impact on your bottom line. Attend this session to learn how you can use OpenText StreamServe in conjunction with the business systems you currently have to improve customer, partner and supplier relations. Learn how you can significantly reduce costs by streamlining document-intensive business processes, maintain better brand consistency and transform your multi-channel customer communications into something extraordinary.
    		 Optional 
    2:50 pm  -  3:30 pm
    LC-251 - A Roundtable Discussion: Why Archiving Matters?  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: All

    IT Infrastructure Managers and Records Managers know that the line between Records Management and Archiving is becoming more blurred. Building on interactive question and answer formula, this sessions will cover Archiving and Records Management trends and best practices that can impact policy and regulatory compliance, storage budget, eDiscovery capabilities and disaster recovery. Attend this session to learn from the experiences of your peers as well as OpenText.
    		 Optional 
    2:50 pm  -  3:40 pm
    LC-252 - OpenText Search: A Technical Deep Dive and Roundtable Discussion  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: Advanced Technical
    An interactive session where you can ask questions about Content Server search topics and get advice from the experts. Make us think on our feet. Share your requests for improvements. Learn about hidden improvements in the Extractor, indexing and other key search components. Introduction to documentation resources.
    		 Optional 
    2:50 pm  -  3:40 pm
    LC-253 - Increasing your Workflow Productivity with Mobile Applications for Content Server  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream: All
    In this session, learn about OpenText Everywhere for Content Server. See how mobile applications for Workflows, Pulse (Collaboration), Vendor Invoice Management,  and Document Management can increase productivity across your organization and upcoming plans for added features and functionality.  In addition, you'll learn how OpenText Mobile Wave Platform that provides companies with the ability to create, develop, and deliver compelling mobile applications for content server and other content sources.
    		 Optional 

    Innovation Lab

    2:50 pm  -  3:40 pm
    Gamestorming: Imagining a Mobile App That Gets Your Executive “Walking the Talk”
    		  Optional 

    Breakouts

    4:10 pm  -  5:00 pm
    AD-261 - Using Surveys to Diagnose Adoption Issues and Monitor User Satisfaction  (Location: Cordova 5&6)
    Track: Adoption
    Stream: All

    Description: What do users really think? Where should you focus your efforts? To fully understand adoption, you must measure it. Surveys are a great way to take the pulse of your users. In this session, we'll outline a comprehensive process for conducting user adoption and satisfaction surveys. We’ll review survey design (using templates), survey analysis, and benchmarking. We’ll also briefly touch on the value of these metrics for communicating with executive sponsors.
    		 Optional 
    4:10 pm  -  5:00 pm
    BY-261 - Introduction/Overview of LegalCM v 3.0 (SharePoint Based EDRMS for Legal)  (Location: Amarante 2&3)
    Track: Beyond eDOCS
    Stream: Business
    In this session we will provide a business level overview of OpenText's completely SharePoint based ERDMS solution, Legal Content Management for SharePoint Version 3.0. We will cover common uses cases, best practices when considering moving your business onto the SharePoint platform and key functionality offered by the Legal Content Management Solution.
    		 Optional 
    4:10 pm  -  5:00 pm
    EN-232 - Upgrading to Web Experience Management v8.1: Planning and Considerations  (Location: Segura 5)
    Track: Engagement
    Stream: Advanced Technical

    Description: With the proper preparation, upgrading to Web Experience Management 8.1 is a straightforward process. We will go over the most important planning tips to making your upgrade as “pain free” as possible.
    		 Optional 
    4:10 pm  -  5:00 pm
    EN-262 - Best Practices in Capacity Planning for Web Experience Management & Portal Deployments  (Location: Segura 6)
    Track: Engagement
    Stream: Introductory Technical
    Capacity planning is one of the often overlooked factors in successful WEM and Portal implementations. This session will take you through analyzing the various sub-components of WEM and portal with a focus on predicting capacity needed for processing power, storage, database, application servers and web servers. Topics will range from initial capacity planning to monitoring the trends of your deployment to how to scale up capacity when needed.
    		 Optional 
    4:10 pm  -  5:00 pm
    LC-261 - Content Server User Experience Strategy - What's on the Horizon?  (Location: Segura 1-4)
    Track: Lifecycle
    Stream: All

    Description: As part of OpenText’s commitment to the user experience for Content Server, a team was formed to rethink the way people use the product. This project involved extensive customer-facing research at various sites around the world as well as radical design thinking based on how actual users use the product. This led to extensive prototyping and feedback from customers. During this session, find out more about the project, our findings, our progress and what is coming next.
    		 Optional 
    4:10 pm  -  5:00 pm
    LC-262-A Roundtable Discussion: Best Practices in Implementing your Retention & Disposition Program  (Location: Del Lago 1&2)
    Track: Lifecycle
    Stream: All

    Description: Defensibly deleting content has become a critical strategy for reducing storage and eDiscovery costs and risks. Ever wonder how organizations actually get to the point where they can successfully implement a retention and disposition program? In this session we will discuss concepts and methods to follow to enforce defensible dispositioning with OpenText Records Management. We will also hear about the experiences of organizations in various stages of implementation and review sample retention schedules and disposition processes. Audience participation is encouraged, so bring your questions!
    		 Optional 
    4:10 pm  -  5:00 pm
    LC-263 - Enterprise Connect Implementation Best Practices and Avoiding Pitfalls  (Location: Del Lago 3&4)
    Track: Lifecycle
    Stream: Advanced Technical

    Description: This session covers valuable information for getting the most out of your Enterprise Connect implementation. We will also be covering some of the common pitfalls to avoid for a smoother rollout.
    		 Optional 
    4:10 pm  -  5:00 pm
    TR-246 - Using Capture Center to Automate Document Classification with IDM and VRD  (Location: Marbella 3)
    Track: Transaction
    Stream: Business
    Join us in this session to learn how Capture Center integrates to the OpenText Integrated Document Management (IDM) and OpenText Records & Documents, Vignette Edition (VRD) providing you with the best in class OCR/ICR, document classification and index solution to date. 
    		 Optional 
    4:10 pm  -  5:00 pm
    TR-267 - I Didn’t Know SharePoint Could Do That? Business Apps that Put Content in Motion  (Location: Marbella 4)
    Track: Transaction
    Stream:
    For organizations that have deployed SharePoint, a September 2011 survey of over 400 companies revealed that user adoption and lack of business strategy were their two biggest challenges.  At this session, we will reveal how companies like Nissan, Nationwide Building Society, People’s United Bank, and others have developed SharePoint-based business process applications that put their enterprise content in motion across their business.  Learn how these organizations are taking advantage of SharePoint, workflows, process dashboards, and case management to serve customers better, improve their bottom line and strengthen their competitive advantages.
    		 Optional 

    Innovation Lab

    4:10 pm  -  5:00 pm
    Gamestorming: A Mobile Future: Forces For and Against Change
    		  Optional 
    7:00 pm  -  10:30 pm
    Thursday Evening Off-site Event
    Join us at the Wizarding World of Harry Potter™ for this year's off-site evening event.
    		 Fee  Optional 
  • Friday, November 18, 2011

  • Group Meetings

    7:30 am  -  11:00 am
    Energy and Natural Resources Peer-to-Peer Meeting
    The Resources Team will begin our Oil & Gas, Utilities, Chemicals, and Metals & Mining peer-to-peer event at 7:30 am for a full morning of information exchange. This is your opportunity to share information regarding your company's ECM projects, successes, and challenges with your peers and the OpenText team. A significant benefit to participants is chance to discuss tactics and strategy among other companies that are doing similar projects. The session also offers a chance to get a better perspective on industry trends, discuss possible future solutions or product ideas, and exchange contact information for future collaboration. If you have questions on the content for this event, please contact Chub Letenyei at cletenye@opentext.com.
    		  Optional 
    8:00 am  -  12:00 pm
    Art of the Pitch
    Winning Hearts, Minds, and Funding

    Content initiatives can be a tough sell. To persuade others to support a project or to get people to adopt and embrace the applications we deploy, we have to become good at selling. We have to learn the art of the pitch. Join us for a half day unconference where we’ll explore how to build a pitch that wins hearts, minds, and funding in your organization.

    In the spirit of an unconference, we'll finalize the topics of the pitches on Friday morning and then break into groups to explore your topic of choice. But here are a few possible topics to get you thinking:
    • Tackling the resistance
    • Selling the upgrade to the business
    • Crafting a mobile pitch as a way to get executive buy-in
    • Getting IT a seat at the table
    • Finding a sweet spot that resonates with middle management
    • Attracting an army of change agents

    Check out the videos from last year’s event in the Adoption Community on the Knowledge Center. Last year this special event filled up, so sign up early to reserve your spot.

    If you have questions on the content for this event, please contact Joyce Hostyn at jhostyn@opentext.com.
    		 Optional 

    Group Meetings

    8:00 am  -  11:30 am
    Canada Commercial and Public Sector Peer-to-Peer Meeting
    The Canadian Team will begin our peer-to-peer event at 8:00 am for a full morning of information exchange. This is your opportunity to share information regarding your company's ECM projects, successes, and challenges with your peers and the OpenText team. A significant benefit to participants is this chance to discuss tactics and strategy with other companies that are doing similar projects. The session will also cover industry trends, future solutions and product ideas, and allows networking for future collaboration. If you have questions on the content for this event, please contact Isabell Berry at iberry@opentext.com
    		  Optional 
    8:00 am  -  12:30 pm
    Tap Into SAP: Special Interest Group Meeting

    The “Tap into SAP” Special Interest Group Meeting is a free, half day event, hosted at Content World 2011. Meet with experts, practitioner and your peers – uniting the both worlds ECM and SAP – to share best practices on implementation, deployment as well as building a compelling business case.

    • OpenText and SAP – what’s in it for you? Learn about how you benefit from our strategic alliance with SAP
    • Content Server – connect content and process? Cross leverage investments and breadth of OpenText Content Server to the benefit of your SAP environment
    • Content enriched business processes - how does it work? Understand value and impact of content-enriched business processes to your organization
    • The business case – what is the ROI? Learn about a value-based approach to business process centric ECM, that enables you to calculate value realization and drive a continuous improvement process applying metrics and KPIs
    • User Experience – a matter of choice? Unify and share, best practices for mobility and user productivity
    • Customer success – see how a customer was able to Tap into SAP as a core element of their ECM strategy and information governance policy
    		  Optional 
    8:30 am  -  12:00 pm
    US Public Sector Peer-to-Peer Meeting
    The OpenText Public Sector Team invites you to attend a free, half day government peer-to-peer meeting dedicated to a full morning of information exchange and networking. As an attendee, this is your opportunity to share your successes and challenges with your peers and the OpenText team, as well as gain feedback on your agency’s ECM projects. The session also offers attendees a chance to gain a better perspective on industry trends, discover possible future solutions or product ideas, and discuss tactics and strategy among other agencies . Register for this special peer-to-peer meeting.

    If you have questions on the content for this event, or are interested in presenting as a speaker, please contact Kelly Berkley at kberkley@opentext.com.
    		  Optional 

    Breakouts

    9:00 am  -  9:50 am
    AD-311 - Driving Change: Designing an ECM Program That Accelerates Business Transformation  (Location: Segura 6)
    Track: Adoption
    Stream: All

    Description: Many organizations are tackling large, complex ECM efforts that combine the delivery of multiple software elements, new and changed business processes, and overall changes to organizational structure, roles and responsibilities. This presentation will describe the benefits of engaging a “program management” mindset to accelerate business transformation as well as the key steps to get you there. “Program Management” describes principles and strategies for managing large-scale efforts comprising parallel projects within a centrally managed framework.
    		 Optional 
    9:00 am  -  9:50 am
    BY-311 - Best Practices for Configuring SharePoint & eDOCS Integrations  (Location: Segura 5)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: Introductory Technical
    This session will provide a detailed product overview of the eDOCS Integration for Microsoft SharePoint solution, which allows an organization with one or more eDOCS libraries to extend the reach of their document repositories into the wider audience of SharePoint users in their environment. Open Text eDOCS DM Extensions for SharePoint is a series of “out-of-the-box”, connectable Web parts designed to provide a simple, consistent and transparent SharePoint user interface to securely access and mange documents in one or many Open Text eDOCS repositories. The product provides a rich set of features for bi-directional movement, copy, or linking on content between SharePoint and eDOCS DM/RM.
    		 Optional 
    9:00 am  -  9:50 am
    EN-311 - Creating a Contextual and Personalized User Experience with Portal  (Location: Del Lago 3)
    Track: Engagement
    Stream: Introductory Technical
    A new generation of web-savvy consumers expect and seek out opportunities for engagement over the Internet – they want a personalized experience. Being able to create a relevant and personalized content goes a long way in creating an engaging customer experience. This session would showcase how you can create contextual user experience based on Geo-location, device, user profile or behavior.
    		 Optional 
    9:00 am  -  9:50 am
    EN-312-Installation Considerations, Configuration & Troubleshooting OpenText Social Communities v8.1  (Location: Del Lago 4)
    Track: Engagement
    Stream: Advanced Technical

    Description: This session will cover installation options and configuration for OTSC 8.1. There will be a section covering troubleshooting of the various components comprising OTSC. Topics include: Clustering options, Search Server options, Third-Party Authentication (Facebook, Google, Twiiter), and Tools for Troubleshooting.
    		 Optional 
    9:00 am  -  9:50 am
    LC-311 - Content Server: Backup and Restore Tips and Tricks  (Location: Segura 1&2)
    Track: Lifecycle
    Stream: Advanced Technical
    A comprehensive overview of backup and restore for the three main components of Content Server, the database, external document store and index.
    		 Optional 
    9:00 am  -  9:50 am
    LC-312 - SEA Servlet: Real World Applications with Content Server 10  (Location: Segura 3)
    Track: Lifecycle
    Stream: Advanced Technical

    Description: Examining the SEA Servlet for extranet access in multi-tiered environments. Various deployments, authentication and security as well scalability will be discussed.
    		 Optional 

    Innovation Lab

    9:00 am  -  12:00 pm
    Art of the Pitch
    		 Optional 
    9:00 am  -  12:00 pm
    Usability Tests
    		  Optional 

    Training

    U-TR-6-5011 Usability Without Testing (AM-Nov 18)

    Duration: 1/2-day Course - Morning
    Date: November 18th
    Time: 9am - 12pm
    Audience: Business
    Standard Rate: $600

    Prerequisites: None
     
    Description:
     
    User experience and adoption of ECM solutions can be improved by using usability testing to identify usability problems. But what do you do if your organization doesn’t have the time, skills, or resources to perform usability testing?

    When time is short and resources scarce, usability inspection techniques are a great alternative. This hands-on workshop will introduce you to usability inspection techniques, show you how to use them and provide checklists to help you incorporate these best practices into your deployment activities.

    Using these industry standard methods, you will be able to identify potential usability issues and deviations from user expectations before deploying your solution to your users. Based on what you’ll learn, you’ll be able to identify the issues and be better equipped to offer solutions to your stakeholders.

    Usability inspection techniques can drive user experience improvements in any organization. Why not yours?
     

    		 Fee  Optional 
    U-TR-6-5102 – Best Practices for Implementing ECM - Readiness Assessment (Nov 18)
    Duration: 1-day Workshop
    Date: November 18th
    Time: 9am - 5pm
    Audience: Business
    Standard Rate: $995.00
     
    This workshop was previously known as 142 Best Practices for Implementing ECM

    Prerequisites    : None.
     
    Description:
    Companies face pivotal strategic and operational decisions in achieving long-term success from their Enterprise Content Management initiatives. This workshop explores the best practices and the key elements in realizing the value from your ECM initiatives. Whether your organization is new to Enterprise Content Management or currently has an established program, the student will learn how to evaluate their organization’s current level of ECM Readiness by leveraging OpenText’s 5-Pillar Capability Framework. Using lessons learned from thousands of ECM deployments, you will explore the creation of an ECM Strategy, Governance Mechanisms, Value Realization, Managing Change, and Business Decomposition all in this one day, not to be missed workshop!
    		 Fee  Optional 
    U-TR-6-5104 Creating an ECM Strategy Roadmap (Nov 18)
    Duration: 1-day Workshop
    Date:     November 18th
    Time: 9am - 5pm
    Audience    : Business
    Standard Rate:     $995.00
     
    This course was previously known as 625 Creating an ECM Strategy Roadmap

    Prerequisites    : None
     
    Description:
    To gain greatest benefit from the use of an Enterprise Content Management (ECM) solution, the definition of ECM use, is best guided by the goals specified in a carefully defined, rigorously managed, Enterprise Content Management Strategy Roadmap. An ECM Strategy Roadmap aligns an Organization’s Goals and Key Performance Indicators, communicates to Business and Executive Management your ECM Initiative Plan, and helps prioritize the implementation of technology into the business.  With a clear ECM Strategy Roadmap in place, deployment risk is minimized and quality improved through standardization of process improvement. In this workshop, the student you will create an ECM Strategy Roadmap by defining the “Content Profile” of an organization consisting of Business Value Drivers, Content Requirements aligned with Business Processes. The workshop is designed to provide the student with the practical application of technology solutions to which a “Content Vision” can create a method for evaluating and prioritizing these Business Processes in order to build a multi year implementation plan.
    		 Fee  Optional 

    Breakouts

    10:05 am  -  10:55 am
    BY-321 - eDOCS Advanced Application Integration - Updated  (Location: Segura 5)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: Advanced Technical
    "This session will provide detailed technical overviews of how applications are integrated with eDOCS DM and provide some best practices when managing integrations. Whether you use the Office integrations that are provided with eDOCS DM, customize them or build your own integrations this session will help you understand: • Custom macros and how they can cause unmanaged documents (Dialogs(SaveAsDialog).Show, ActiveDocument.Reload, etc) • Integration files for the different Office versions (including Office 2010 files) • Troubleshooting application integrations (logging, PIA removal and reinstallation, etc…)"
    		 Optional 
    10:05 am  -  10:55 am
    BYW-321 - OpenText & South Australia Tourism Comm. : How to build Australia's leading tourism site  (Location: Del Lago 4)
    Track: Beyond the ECM Suite
    Stream: Advanced Technical

    The challenge - With potential visitors increasingly preferring to research and book holidays online, the South Australian Tourism Commission needed their website to give greater prominence to searching and booking accommodation and other available products and to provide an engaging user experience. The solution - The OpenText Web Site Management was leveraged to implement a world class User Experience. The customisation capabilities allowed rapid development at an enterprise level. Various integration points were implemented over the course of less than 5 months. As deliverable a combination of ECM Content Management, CRM, Australia Tourism Data Warehouse, enterprise search and a third party booking engine integration was deployed. The result - southaustralia.com not only successfully achieved visitor retention after the launch, the site was recently named ""Australia’s leading tourism website"". Find out about the journey!
    		 Optional 
    10:05 am  -  10:55 am
    EN-321 - A More Relevant, Immersive, Social & Accessible Experience with the Adaptive Enterprise  (Location: Segura 6)
    Track: Engagement
    Stream: Business
    Learn how you can build an Adaptive Enterprise to help extend, aggregate and personalize your existing intranet, extranet and Enterprise solutions to help foster conversations, increase findability, build communities, collaborate internally and externally, and therefore increase the levels of participation and productivity in a safe and compliant fashion. The Adaptive Enterprise offers a seamless user experience that aggregates the user’s multiple interfaces for applications like Content Server, SharePoint and other portal sites.
    		 Optional 
    10:05 am  -  10:55 am
    EN-322 - Architecting for Scalability and Availability in Highly Interactive Web Sites  (Location: Segura 4)
    Track: Engagement Stream: Advanced Technical
    Implementing an open-ended architecture is an immense value to cater to the ever expanding web initiatives. We will take you through the major performance components of WEM and Portal and architecting techniques for scalability and availability in today's highly interactive portals including how to account for the high demand of social aspects. Understand how portal components, web 2.0, and content delivery networks work together and its impact on architectural decisions.
    		 Optional 
    10:05 am  -  10:55 am
    LC-321 - Designing Better Forms: Making Life Easier for Your Users  (Location: Segura 1&2)
    Track: Lifecycle
    Stream: Advanced Technical
    Have your users ever complained about a form? In this interactive session we’ll discuss how to minimize these pains and make life easier for your users. We will teach you the basics to designing better forms that are faster and easier to complete. We’ll cover interaction design best practices to help you with form layout and control. And we’ll even take a look at existing forms from our products and discuss as a group how they could be improved
    		 Optional 
    10:05 am  -  10:55 am
    LC-322 - Content Server: Security Best Practices  (Location: Segura 3)
    Track: Lifecycle
    Stream: Advanced Technical

    Description: Content Server provides a wide variety of security-related configuration options to allow administrators to harden their Content Server deployments. This session will provide an overview of these options and how one might use the available options to help mitigate various types of attacks against Content Server and its data.
    		 Optional 
    11:10 am  -  12:00 pm
    BY-331 - Working with eDOCS DM in a Citrix or Windows Remote Desktop Services environment  (Location: Segura 5)
    Track: Beyond the ECM Suite (eDOCS)
    Stream: Advanced Technical
    This session will provide a detailed technical overview on how to configure eDOCS DM in a Citrix XenApp Server environment or with Windows 2008 Remote Desktop Services. OpenText support personnel will shared their best practices and lessons learned for optimizing the DM system with these applications.
    		 Optional 
    11:10 am  -  12:00 pm
    EN-331 - Extending the Value and Stickiness of Your Content Server Deployment with Widget Services  (Location: Segura 6)
    Track: Engagement
    Stream: Business
    Find out how OpenText Content Server and Widget Services Connect the Docs – using web-based widgets to serve up and package your digital content ready for web publishing. We’ll explore use cases for internal and external syndication using dynamic, interactive web widgets. Plus show how OpenText Widget Services keeps the content current and tracks how the content is being consumed.
    		 Optional 
    11:10 am  -  12:00 pm
    En-332 - Improve Web Experience Management Performance: DPM/DSM vs WCM Caching  (Location: Segura 4)
    Track: Engagement
    Stream: Advanced Technical

    Description: Some Web Experience Management APIs can achieve the same desired result but with vastly different performance implications. We will go over some examples and tips on how to choose the appropriate API and maximize your site’s performance.
    		 Optional 
    11:10 am  -  12:00 pm
    LC-331 - Best Practices in Getting the Most Out of Content Server Reports  (Location: Segura 1&2)
    Track: Lifecycle
    Stream: Introductory Technical
    In this session gain some insight as to how your organization can leverage information stored in Content Server's database. OpenText Content Server has evolved over the years as has the technology used to solve business challenges for reporting. Join this session to learn about various methods used to implement Content Server reporting, the best practices and lessons learned from the experiences.
    		 Optional 
    11:10 am  -  12:00 pm
    TR-333 - Capture That Information! Automating Intelligent Document Capture and Classification  (Location: Segura 3)
    Track: Transaction
    Stream: Introductory Technical

    OpenText offers one of the most complete and advanced document and data capture solution: Learn how Oxford Properties will optimize their financial processes with OpenText Capture Center, Content Server and OpenText Accounts Payable Solution for JD Edwards Account.(Oracle).
    		 Optional 

    Training

    U-TR-6-5010 User Research Techniques - That Go Beyond Traditional Requirements (PM-Nov 18)
    Duration: 1/2-day Course - Afternoon
    Date: November 18th
    Time: 1pm - 5pm
    Audience: Business
    Standard Rate: $600

    Prerequisites: None

    Description:
     
    Traditional requirements gathering techniques are flawed. When asking a person what they did, the experience they’ve had is more meaningful than the facts they can tell you about that experience. In this worshop we’ll look beyond traditional user research techniques which rely on questions such as: "What do you want?"  "Why do you want that?“ to questions that reveal experiences, surface motivators, and uncover insights. Rather than collecting a list of features or issues, ask a different set of questions which will allow you to discover what people do, how they’re doing it, and why they’re doing it. Uncovering this information reveals opportunities and resistance, surfaces root causes, and frees you to solve problems in a different, better way.
    During this half-day workshop we’ll cover:
    • Deciding when to conduct user research: identifying when you need information to answer questions, diagose user resistance, or capitalize on innovation opportunities
    • Defining a user research plan: choosing your research focus and selecting who to interview and what to ask
    • Conducting the research: effective interviewing and listening techniques that uncover deeper motivators and needs
    • Analyzing the data: identifying the patterns and uncovering insights contained within the data
    • Reporting back: effective methods for presenting your findings and incorporating your insights into an actionable plan for increasing adoption and buy in
     
    You’ll walk away with a set of tools and techniques you can apply immediately.

    		 Fee  Optional 
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